oracle
Patient Access Specialist Full time Seacoast Registration/Admitting
McLeod Careers Section
Little River, USA
Full-time
Mid
Onsite
Discovered 2 weeks ago
Communication
Key Skills for This Role
Communication
Full Job Posting
Responsibilities:
- Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values. Requires a high level of public contact and excellent interpersonal skills.
- Ability to work in a fast-paced metric driven environment that is patient centered.
- Obtains required information for hospital and physician records, governmental requirements, billing and third-party payer needs. Enters accurate patient information into the electronic health record.
- Maintains confidentiality of patient information and complies with HIPAA regulations
- Correctly transcribes and validates patient orders.
- Schedule, re-schedule, and cancel appointments in the electronic health record at the request of the patient, receiving department or ordering provider.
- Verifies and correctly assigns insurance coverages based on eligibility responses.
- Creates a transparent financial experience including generation of estimate, explains patient liability, and collects prepayments and/or on outstanding balances.
- Monitors, resolves, and assigns work queue items to Patient Access team to ensure timely resolution.
- Serves as a preceptor for the Revenue Cycle Shadowing program.
- Serves as a preceptor/mentor for Patient Access Representatives and assists with patient escalations.
- Advocates for patient portal (MyChart) engagement and activates upon patient request. Assists patients with navigation and troubleshooting in MyChart.
- Thorough understanding of KPI’s and thresholds to measure productivity. Identifies areas of opportunity to increase productivity and improve KPI’s.
- Assists with wayfinding and connecting patient to care.
- Identifies process opportunities and participates in department improvement initiatives.
- Performs all other duties as assigned.
Qualifications:
- Education & Experience:
- High school diploma or GED preferred. In lieu of high school diploma or GED, experience in a related field may be considered.
- Strong interpersonal skills, communication skills, and attention to detail while demonstrating the ability to problem solve.
- Advanced knowledge of Windows computer system, including Mircrosoft Office products.
- High School Diploma/GED
Skills:
- Strong interpersonal skills, communication skills, and attention to detail while demonstrating the ability to problem solve.
- Advanced knowledge of Windows computer system, including Mircrosoft Office products.
- Prior healthcare, medical office, or insurance experience required. Experience in a call center environment preferred.
- Requirements: Degrees: High School Diploma/GED
Preferred Qualifications
- High school diploma or GED preferred. In lieu of high school diploma or GED, experience in a related field may be considered.
- Prior healthcare, medical office, or insurance experience required. Experience in a call center environment preferred.
About McLeod Careers Section
Hospitals & Health Systems15000 employeesFounded 1906
Non-profit hospital system serving South Carolina and North Carolina.
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