Patient Access Representative I - Per Deim- Days- Patient Access- Chilton Medical Center
Full Job Posting
Patient Access Representative
Responsible for patient-facing registration and other associated tasks like information collection, validation, and requisitioning of orders and services.
Participates in Insurance-related tasks including, but not limited to verification, collection of co-payments, and collection of associated paperwork.
Ensures compliance with regulatory requirements and hospital policies and protocols.
Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution.
Principal Accountabilities: (including but not limited to)
- The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our health system
- Securing accurate information,
- Interpreting and communicating patient responsibility
- Obtaining accurate patient identification is essential for the financial and operational success of the organization
- Greeting customers with a smile and address customers by name in a courteous, respectful and professional manner
- Attempting to resolve customer questions and concerns
- Adapting to changes in the work environment
- Meeting shift expectations
- Handling challenging customers
- Obtains and verifies patient information for registration
- Maintains contact with third-party payers to determine reasons for outstanding claims and communicates to facilitate speedy payment of claims
- Requests payment of financial dues from patient or guarantors
- Obtains federally required and hospital related consents in a timely manner
- Reconciles daily bank bags and posts dues collected and/or data entry or charge codes within the financial system.
- Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) and works in various patient settings and locations
- Performs other related duties as assigned
Required
- HS Diploma or equivalent
- Ability to lift more than 25lbs if needed
Preferred
- Customer service experience
- Electronic Medical Record (EMR) experience, preferably EPIC
Relevant Experience
- Minimum of 1+ years of experience in Patient Access, Medical Office, Health Insurance or relevant area.
About Atlantic Health System
Non-profit health care system based in New Jersey.
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