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Passenger Service Supervisor

ABM US
South San Francisco, USA
Full-time
Junior · 2+ years experience
Onsite
Discovered 2 weeks ago
excel

Full Job Posting

Qualifications

  • At least 2 years of experience supervising employees.
  • · Experience effectively managing teams: solid staff retention, counseling and developing team members, etc.
  • · MS Office (Outlook, Word, Excel) proficiency required.
  • · Valid Driver’s License and satisfactory driving record is required to operate company vehicles to and from customer work sites.
  • · Proven ability to handle confidential information with discretion.
  • · Detail-oriented with a high level of accuracy.
  • · Strong organizational, multi-tasking, and prioritization skills.
  • · Excellent interpersonal and communication skills, including ability to give effective presentations to small and large groups.
  • · Resourceful team player with a positive outlook and approachable demeanor.
  • · High School Diploma or GED (Required)

Responsibilities

  • Supervise and support Wheelchair Attendants and Baggage Handler Agents during assigned shifts.
  • Lead daily shift briefings and communicate operational updates, safety procedures, and service expectations.
  • Monitor employee attendance, punctuality, productivity, and overall performance.
  • Coach, train, mentor, and develop team members to maintain high service standards.
  • Assist with onboarding and training of new employees.
  • Address employee concerns and escalate disciplinary matters as necessary.
  • Promote a positive work environment focused on safety, teamwork, and customer satisfaction.
  • Wheelchair Operations
  • Ensure passengers requiring mobility assistance receive courteous, professional, and timely service.
  • Monitor service levels and staffing assignments to meet airline and customer demands.
  • Assist with coordinating wheelchair requests during peak operational periods.
  • Respond to passenger inquiries, complaints, and service recovery situations.
  • Ensure compliance with ADA requirements and company service standards.
  • Baggage Operations
  • Oversee baggage handling activities, including loading, unloading, transfer, and delivery operations.
  • Monitor baggage handling performance to ensure timely processing and delivery.
  • Investigate and document baggage-related incidents, delays, discrepancies, or service issues.
  • Coordinate with airline representatives and operations teams to resolve baggage concerns.
  • Ensure proper handling of priority, oversized, and special-service baggage.
  • Operational Excellence
  • Coordinate staffing levels based on flight schedules, passenger volume, and operational needs.
  • Maintain effective communication with airline partners, airport authorities, and internal departments.
  • Monitor operational performance metrics and implement corrective actions when needed.
  • Complete shift reports, incident reports, and operational documentation accurately and timely.
  • Support irregular operations, flight delays, cancellations, and emergency situations.

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