Passenger Entertainment Publications Controller

Job Purpose

• The Passenger Entertainment Publications Controller will support the Passenger Entertainment & Communications Manager in developing inflight publications, passenger communications, entertainment programming and information pages for Emirates inflight entertainment.
• In this role you will:
• Inflight Publications: Co-ordinate, update and promote content in inflight publications. This includes Emirates Inflight Entertainment (IFE) across Hollywood movies, Arabic, Bollywood, world films, TV series, music, podcasts, wi-fi, inflight shopping, Dubai events and more. Adhering to schedules in order to ensure that IFE publications are produced and delivered on time every issue and maintaining accuracy within the content and alignment with brand guidelines.
• Interactive Content: Incorporate and promote Dubai tourism and events into the information pages of the IFE, offering passengers an in-depth overview of Dubai and the UAE. Ensure that seatback interactive content is continually reviewed and updated as necessary, liaising with the management and relevant external suppliers to establish, update schedules and create new content and promotions to Emirates requirements.
• Inflight Retail Content: Ensure that the inflight shopping (EmiratesRED) is updated on the seatback IFE to align with the latest catalogue offering. Work with IFE suppliers to promote inflight shopping on the seatback IFE.
• Airshow: Coordinate with Corporate Communications to produce required elements to support campaigns such as new route introductions and various passenger communications messages used on the air show system. Oversee the periodic update of all graphics shown here.
• Cabin Crew communications: Write and publish internal communications about inflight entertainment topics when required. Liaise with department management, Corporate Communications, IFE suppliers and EK engineering when relevant to ensure that all required messages are included and approved. Production of other ad-hoc elements such as short videos may be required to ensure that the message is communicated effectively as required. The job holder is responsible for monitoring cabin crew feedback to ensure that all operational issues are identified and addressed via these methods.
• Launch of new IFE products: Support the management team and lead if necessary the smooth incorporation of new IFE products (i.e. new media content categories, new system features, additional languages, etc.) into the IFE and publications
• Standards and suitability: Ensure that all editorial and pictorial content used for presentation to passengers or crew meets corporate brand guidelines and established product standards and is suitable for multinational passenger audiences
• Inflight literature (non-publications): Continually review all inflight materials for suitability, accuracy, clarity, design suitability and opportunity for product improvement. This includes items such as headphone bags, instructional cards, promotional literature, etc. New designs to be developed in coordination with the management and approval of all relevant parties.

Qualification

• In order to be successful in this role, you must meet the below requirements:
• Experience in Marketing & Media Communications/Graphic Design.
• Degree in media, communications, graphic design or a related field.
• The position demands at least 3 years experience in publishing, marketing/communications, media/entertainment or inflight entertainment. The job holder will have a keen interest in entertainment including movies, music, TV, podcasts, games and publishing.
• Computers are used extensively and thorough knowledge of MSOffice (Excel, Word, Access, Outlook, Teams) is essential. Knowledge of desktop publishing tools (Adobe, etc.) and video editing applications (Premiere Pro, etc.) is preferred. Further training on certain specialist PC programmes may be required beyond current knowledge, as use of such application programmes is extensive and complex.
• The post holder must be able to articulate clearly and concisely in both the written and spoken form. Excellent communication skills are of paramount importance and the job holder must be able to assimilate, interpret and communicate complex information quickly and effectively.
• Having knowledge of inflight entertainment systems, media encoding and content delivery to aircraft is preferred.
• At Emirates, We're committed to providing our employees with opportunities to grow and develop their careers.
• So if you're looking for a challenging and rewarding opportunity, apply today and join our team!

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