Parts Manager
Role Overview
• Manage day-to-day performance of parts employees. Ensure they follow work schedules and adhere to company policy.
• Hire, train, motivate, and monitor the performance of parts department staff.
• Create safe, positive, collaborative work environment for employees
• Oversee parts payment collection and billing.
• Act as parts representative to walk-in customers.
• Assist parts personnel with locating parts if necessary when they dealership is out of stock.
• Supervise stock order procedures.
• Ensure that a balanced inventory is maintained.
• Ensure that the computer system and prices are kept up to date.
• Enforce safety requirements.
• Forecast goals and objectives for the parts department.
• Keep abreast of parts and service bulletins.
• Accountability for department’s financial performance and statements, customer service, and interactions with other departments.
• Perform mid-year and annual performance evaluation reviews for parts employees.
• Assist with inventory control.
• Work with dispatchers to transfer parts stock between branches.
• Take phone orders from customers.
• Hours: Monday – Friday, 8:00am – 4:30pm
• Uniform is required and provided by company
Full Job Posting
Job Description
- Manage day-to-day performance of parts employees. Ensure they follow work schedules and adhere to company policy.
- Hire, train, motivate, and monitor the performance of parts department staff.
- Create safe, positive, collaborative work environment for employees
- Oversee parts payment collection and billing.
- Act as parts representative to walk-in customers.
- Assist parts personnel with locating parts if necessary when they dealership is out of stock.
- Supervise stock order procedures.
- Ensure that a balanced inventory is maintained.
- Ensure that the computer system and prices are kept up to date.
- Enforce safety requirements.
- Forecast goals and objectives for the parts department.
- Keep abreast of parts and service bulletins.
- Accountability for department’s financial performance and statements, customer service, and interactions with other departments.
- Perform mid-year and annual performance evaluation reviews for parts employees.
- Assist with inventory control.
- Work with dispatchers to transfer parts stock between branches.
- Take phone orders from customers.
- Hours: Monday – Friday, 8:00am – 4:30pm
- Uniform is required and provided by company
Qualifications
- High school education (minimum)
- Computer literacy o i.e. Willingness and ability to work with new computer programs
- Customer Service o Ability to interact with customers in person and over the telephone o Willingness to observe proper phone etiquette/manners
- Ability to work well with co-workers
- Management experience
- Leadership
About Bailey Equipment and Intralogistics
Family-owned forklift dealer providing businesses equipment sales, rentals, parts, service, and end-to-end warehouse intralogistics solutions.
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