Parts Interpreter

The Parts Interpreter is responsible for the provision of efficient and accurate parts advice, dispatch and administrative services to the Division and its customers.

The provision of efficient and accurate parts advice, dispatch and administrative services including but not limited to:

Identification of the correct spare parts to ensure the customer receives the goods in full and on time.

Provide backup support for parts operations in VIC/TAS, WA/SA/NT, QLD, and New Zealand

Provide spare part product information to customers.

Work in conjunction with customers and other departments to maximise sales opportunities.

Monitoring the effectiveness of parts processes including stock control and inventory

Provide professional and timely customer service to internal and external customers at all times.

Order stock from suppliers, including the factory in Germany.

Process and invoicing of internal and external customer sales orders.

Run and check transactional reports to ensure exceptions are identified.

Participate in the preparation and conduct of regular stock take activities.

Filing.

Liaise with service and sales personnel.

Comply with occupational health and safety requirements in the workplace

Provision of timely and effective Administrative services such as but not limited to:

Developing required reports and correspondence

Maintenance of accurate records and files

Provide on-the-job training as required

Personal (i.e. individual’s) health and safety performance and behaviour and that your acts or omissions do not adversely affect the health and safety of others

Compliance with Quality Assurance (QA) and Health Safety and Environmental (HSE) Policy and Procedures.

Alerting the organisation of potential or known problems that affect the quality of LAS products and services

Initiate recommendations for improvement of the organisation’s policies and processes

Previous experience in a fast moving spare parts department

Customer service skills

Analytical skills

Literacy and numeracy

Determining and addressing customer needs

Liebherr product knowledge

Interpret Liebherr technical documentation, drawings and schematics

Monitoring parts processes including stock control and inventory management

Ordering stock

Operate lifting and working at heights equipment

Sales skills including up-selling techniques

Report writing - technical

Intermediate computer skills

Self-development (i.e. Technical and Behavioural competencies)

What's in it for you?

✔ Additional week of bonus annual leave

✔ Paid parental leave

✔ Ongoing career development and progression opportunities

✔ Employee discounts with Woolworths, JB Hi-Fi, Rebel Sport and many more

✔ Discounted corporate health insurance

$1,300 annual Health & Wellbeing Payment to invest in your health, fitness or wellbeing.

✔ Work for a global OEM recognised for engineering excellence

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Jennine Williams.

One Passion. Many Opportunities.

Liebherr-Australia Pty Ltd is part of the Liebherr Group, which employs nearly 50,000 people, in more than 140 companies and 50 countries on every continent. Liebherr's decades of experience, knowledge, and dedication to the highest quality and most reliable technologies makes Liebherr a respected leader and a trustworthy partner to industry. Liebherr-Australia is responsible for selling and servicing earthmoving machines, mining machines, mobile cranes, tower cranes, maritime cranes as well as deep foundation machines throughout Australia and New Zealand. Though the company's 20 hectare Head Office Complex is based in Adelaide, Australia, the commitment to, and support of, New Zealand customers is unwavering.

Jennine Williams

[email protected]