paycor
Parts Counter Sales Representative
Forklifts Group
USA
Full-time
Entry
Onsite
USD 20-25 hourly
Discovered 1 months ago
Full Job Posting
- We are a 3rd generation family-owned company.
- Core values shape our culture and drive us to deliver the best for our employees and customers. We uphold a culture of: Positivity Teamwork Self-development Integrity Community service Safety
- Positivity
- Teamwork
- Self-development
- Integrity
- Community service
- Safety
- We offer paid-on-the-job training, development and advancement opportunities from Certified Dealer Trainers.
- Provides support to field and shop technicians by answering inbound calls, looking up parts, providing advice on related parts needed, placing emergency orders, communicating backorders to customers and technicians.
- Acts as a liaison between technicians, customers, and suppliers communicating pricing, delivery times, backorders, etc.
- Follows up on backorders and assesses if new sourcing is needed to expedite parts delivery.
- Places routine stock and emergency orders with external suppliers.
- Maintains an orderly parts warehouse and bin locations to support the company’s 5S culture.
- Processes outbound orders from picking to packing for customers and technicians.
- Performs routine inventories of customer consignments to accurately charge shortages.
- Provides analysis of van inventories assessing what parts need to be frozen, increased, or removed.
- Processes remanufactured cores to obtain credit from suppliers.
- Receives and fills both online and telephone orders for parts.
- Reads catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices.
- Receives payment and/or obtains credit authorization.
- Advises customers/technicians on substitution or modification of parts when identical replacements are not available.
- Measures parts, using precision measuring instruments, to determine whether similar parts may be machined to required sizes.
- Performs follow-up sales calls with customers to ensure product satisfaction is met.
- Maximizes customer sales potential by examining parts usage and providing advice on parts stocking based on lead times, consumables, maintenance type, application etc.
- Establishes regular communication with managers to resolve any ongoing issues with customers.
- Maintains professionalism on the job at all times.
- Performs other duties of a similar nature as required.
- High School Diploma or equivalent. Associate’s Degree preferred.
- Two or more years of experience in a material handling or automotive industry preferred.
- Proficiency in Microsoft Office suite.
- Is knowledgeable of use and features of various parts, based on knowledge of machines or equipment.
- Ability to work independently and to effectively prioritize demands and execute tasks.
- Keen attention to detail.
- Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.
- Monday - Friday 7:00 am - 3:30 pm
- Career advancement opportunities
- Comprehensive benefits include medical, dental, vision, and 401(k) with employer match and profit-sharing. Opportunity to earn monthly premium discounts. 3 weeks PTO annually prorated in the first year, and 10 paid company holidays.
- Annual Boot, Safety Glasses, and Gym Reimbursement Programs
- And so many more perks when you join the Forklifts Group team!
About Forklifts Group
Wholesale & Distribution88 employeesFounded 1993
U.S. material-handling equipment dealer providing forklift sales, rentals, parts, repairs, and leasing.
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