Parts Advisor

Role overview

Responsibilities

• Provide accurate, timely information about customers' parts needs.
• Handle face-to-face and telephone counter enquiries and locate Cat parts for customers and technicians.
• Follow up outstanding parts jobs, enquiries, and customer concerns.
• Interpret parts using digital and print resources.
• Receive, pick, and dispatch parts; assist with display areas and stock cleanliness.
• Follow accounts receivable processes for parts sales transactions.

Candidate requirements

• Bring a passion for customer service and willingness to learn and develop into a Cat Parts Specialist.
• Mechanical knowledge and earthmoving and/or automotive background are preferable.
• Strong communication skills, a positive attitude, and the ability to handle multiple tasks are sought.
• Microsoft application proficiency and experience with different systems or databases are required.
• Caterpillar product knowledge is preferred but not essential.

Employment and schedule

• Full-time, permanent position reporting to the Branch Supervisor.
• Monday to Friday on a rotating roster.

Workplace

• Based at the William Adams Horsham branch; the role includes face-to-face counter service and parts warehousing.

Compensation

• Competitive salary package with annual salary and performance reviews; no salary amount is stated.

Benefits and development

• Career and development opportunities, recognition programs, novated leasing, purchased leave, and partner discounts across banking, health insurance, and fitness.
• The employer describes a supportive and inclusive culture and says employee safety matters.

Application assessment

• Applicants are asked to complete a short online Workplace Safety Assessment as part of the application.