Parts Advisor (1235)

Job Summary

Job Requirements

• Maintain up-to-date knowledge of new or updated parts through internal systems (Desktop, parts bulletins,catalogues).
• Stay informed on seasonal requirements, recall campaigns, and promotional parts activities.
• Liaise with Parts Manager to monitor and record lost sales for inventory management.
• Attend regular training courses to develop product and job-related knowledge.
• Secure all stock and ensure it remains in good condition.
• Manage incoming deliveries: verify, bin appropriately, and report discrepancies.
• Issue parts only against documented receipt, payment, or authorized signature.
• Assist in regular stocktaking activities and safeguard against unauthorized removal.
• Ensure cash and cheque payments are correctly handled and secured.
• Place and track special parts orders balancing speed and economy as per guidelines.
• Source additional parts availability externally when required.
• Use Electronic Parts Catalogue (EPAC, ETKA) for parts number searches.
• Identify and satisfy customer parts requirements professionally and promptly.
• Provide clear information regarding parts warranties and processes.
• Receive and serve customers courteously and promptly.
• Maintain excellent relationships with customers to foster loyalty and satisfaction.
• Maintain accurate customer records, including Parts Club membership data.
• Keep the parts area clean, organized, and compliant with Health & Safety standards.
• Follow recycling and environmental guidelines for disposed/damaged parts.
• Adhere strictly to all Volkswagen and company-specific operational procedures.
• Understand and deliver based on customer needs.
• Maintain and manage parts stock effectively.
• Handle stock entry, returns, and customer complaints professionally.
• Achieve incremental sales and contribute to process improvements.
• Use technology tools efficiently for operational excellence.
• Collaborate across departments to enhance customer care and improve profitability.
• Understand broader business impacts and represent the Volkswagen brand effectively.

Qualification

• Education
• Numerate and literate at a clerical level.
• NVQ Level 2 in Distribution Operations or equivalent.
• Experience
• Good understanding of basic vehicle layouts and parts locations.
• Proven experience in stock handling and inventory control.
• Proficient computer skills, including email and inventory management systems.
• Skills
• Customer Service Skills
• Inventory and Stock Management
• Technical Knowledge of Automotive Parts