Partner Success Manager
Role Overview
The Partner Success Manager is primarily partner-facing, with some customer interaction.
The role drives Copilot, Security, and Microsoft 365 Core delivery through engagement with Microsoft's top partners.
The manager helps partners grow product sales velocity and customer impact and gathers feedback to improve products.
Key Skills for This Role
Full Job Posting
Role overview
The Partner Success Manager is primarily partner-facing, with some customer interaction.
The role drives Copilot, Security, and Microsoft 365 Core delivery through engagement with Microsoft's top partners.
The manager helps partners grow product sales velocity and customer impact and gathers feedback to improve products.
Responsibilities
- Manage a defined group of partners delivering technical and adoption activities to joint customers.
- Help partners use Microsoft's partner ecosystem and internal resources to succeed in the program.
- Understand partner goals and influence business-process improvements that support Microsoft 365 deployment.
- Build and maintain partner relationships and satisfaction.
- Provide program teams feedback on engagement approaches, incentives, and portfolio management.
- Coordinate with partner teams, engineering, marketing, enterprise services and support, and field sales to deliver business metrics.
- Promote Microsoft 365, Copilot, and Security within the partner ecosystem.
- Stay informed about partner strategy, priorities, investments, and execution.
- Be accountable for operational or segment scorecard results.
- Support partner product sales, customer impact, product usage, and revenue growth while gathering product feedback.
Required qualifications
- Bachelor's degree in IT, Computer Science, Business Administration, Engineering, or a related field, plus relevant experience; equivalent experience is accepted.
- Relevant experience in technical consulting, IT administration or support, project management, customer success management, or IT customer-facing work.
Preferred qualifications
- Partner business and technology understanding, including decision-making, sales, and delivery processes.
- Analytical decision-making, ROI and business case development, product-led growth, experimentation, and data-informed strategy.
- Knowledge of Microsoft 365, Copilot, Security, and scalable solution delivery.
- Executive communication, storytelling, influence, relationship management, strategic thinking, collaboration, and effectiveness with virtual teams.
- Experience in partner or business development, alliance management, technology account management, portfolio management, or customer relationship management.
Compensation information
- The description lists typical annual base-pay ranges for the United Kingdom and Romania; it does not provide a UAE-specific range.
About Microsoft
Microsoft describes a mission to empower every person and organization to achieve more, with a culture focused on growth, innovation, collaboration, respect, integrity, accountability, and inclusion.
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