Partner Program Operations Manager

AvePoint is the unifying Trust Layer for AI. AvePoint enables more than 28,000 organizations and 6,000 channel partners to protect, secure, and govern their entire AI estate across data, infrastructure, AI and agents for Microsoft, Google, Salesforce, and other leading cloud environments — so that enterprises can deploy AI with confidence and scale innovation without scaling risk. To learn more, visit www.avepoint.com .

We are hiring a Partner Program Operations Manager to own the end-to-end operational execution of the partner program across systems, processes, and data.

This role acts as the operational backbone of the partner ecosystem, ensuring that program design is translated into scalable, efficient, and auditable execution within the Partner Portal (PRM), CRM, and integrated platforms. You partner closely with program leadership, CRM administration, product teams, and external vendors to drive system integrity, process consistency, and operational excellence.

This is an experienced individual contributor role. You serve as the primary expert for partner systems, workflows, and data governance. You do not manage people or own program strategy. You own how the partner program runs inside the systems that power it.

The operational backbone of the partner program across PRM, CRM, and integrations

A program strategy designer or partner program owner (that's channel leadership)

The primary expert and go-to owner for the Partner Portal (PRM)

A CRM administrator (you partner with CRM admins, you are not one)

The translator of business requirements into workflows and system configurations

A software developer (you define requirements developers build against)

The owner of data integrity and governance between CRM and PRM

A dashboard or reporting analyst

An experienced individual contributor and project manager for partner systems

A people manager or team lead

You own the day-to-day operation, governance, and evolution of the Partner Portal and PRM.

Own daily operation and governance of the Partner Portal: lifecycle, user experience, and audit readiness

Coordinate and own the release of new content on the Partner Portal

Support Partner Program changes through clear operational guidance

Act as the go-to expert for anything related to the Partner Portal or PRM

Serve as Project Manager on all initiatives around the Partner Program and related systems

Ensure data integrity between CRM and PRM, including field mapping accuracy and active ownership

Enforce governance rules on field values

Run large-scale data hygiene activities and operational clean-ups

Partner with CRM admins on structural changes and data consistency

Manage operational aspects of integrations

Translate business requirements into technical descriptions and workflow designs that account for system configurations and dependencies, serving as the basis for developers

Configure, test, and maintain workflows

Identify and resolve workflow failures or inconsistencies

Operationalize global incentives into system workflows and processes, ensuring consistent execution

Coordinate with internal stakeholders and vendors

Prepare, run, and support enablement sessions and content

Prepare and execute communication for system changes internally and externally

Build and maintain process documentation aligned with actual system behavior

Support forecasting and prepare program performance reporting

CRM-PRM Data Integrity

% of records with accurate field mapping and values

≥95%

Monthly

Portal Content Release SLA

% of content releases delivered on schedule

≥90%

Workflow Reliability

% of workflows running without failure or manual correction

Audit Readiness

% of portal governance checks passing audit

100%

Quarterly

Incentive Operationalization

% of global incentives executed correctly in-system

Per program

System changes communicated and user guides updated before release

% of defined change management activities

Per change

Partner program reports delivered on time

% of recurring and ad-hoc reports provided

Process documentation coverage

100% of active workflows

Recurring enablement session completion

≥80%

Stakeholder satisfaction

≥4.5/5

Data clean-up cycle time

Decreasing trend

Integration issue resolution time

Within defined SLA

Required Skillset:

Minimum 5 years of experience in operational or project management roles

Hands-on experience with PRM, CRM, or similar system-driven environments

Strong ability to translate business requirements into workflows and system configurations

Experience managing data integrity, governance, and process optimization

Proven ability to work cross-functionally with technical and non-technical stakeholders, including vendors, on a global level

Strong problem-solving skills with attention to detail and ability to troubleshoot system and process issues

Effective communication skills, including experience delivering enablement and creating operational documentation

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