Partner Program Operations Analyst

What You Will Do

• Lead daily operations for the Partner Operations team, overseeing case queues, balancing workloads, and ensuring service level commitments are consistently achieved.
• Serve as the primary escalation point for complex partner inquiries, exception requests, and operational challenges while delivering a seamless partner experience.
• Onboard, train, coach, and mentor team members while assigning workflows and providing day-to-day operational guidance.
• Act as the subject matter expert for program systems, policies, processes, and requirements, ensuring operational consistency and compliance.
• Own and maintain process documentation, work instructions, training materials, and operational best practices, including version control and ongoing enhancements.
• Analyze program performance, operational metrics, partner trends, and business data to identify opportunities, develop recommendations, and support strategic decision-making.
• Lead or support projects, process improvements, reporting enhancements, and operational initiatives that improve efficiency, scalability, accuracy, and partner satisfaction.
• What You Will Bring
• Education: Bachelor's degree required or relevant equivalent experience in lieu of degree.
• Experience: 5-7 years experience in program operations, business operations, partner programs, sales operations, or a related field, including supporting global teams, managing operational workflows, coaching or mentoring team members, and working within a matrixed organization; experience with Salesforce or similar CRM platforms preferred.
• Skills: Strong process documentation, process improvement, analytical thinking, business acumen, project management, and organizational skills; ability to manage competing priorities, interpret complex data, create meaningful reports and dashboards, communicate effectively across stakeholders, build relationships with internal and external partners, make sound decisions using independent judgment, and drive continuous improvement with exceptional attention to detail. Proficiency in Microsoft Office Suite required.
• What We Can Offer You
• Competitive Pay & Benefits: Enjoy a robust Total Rewards Program that includes health, financial benefits, and more.
• Work-Life Balance: Flexible work options to help you achieve the perfect work-life balance. This role will require you to be in the office 50% of the time (schedule based on manager's discretion).
• Generous Time Off: Take advantage of our generous vacation, sick days, holidays, plus a volunteer day to give back to the community.
• Retirement & Growth: 401(k) match, profit sharing, and abundant growth and development opportunities to help you advance your career.
• Parental Leave: Because we care about your family and your future.
• Compensation: The expected annual base salary range for this role is $70,000 - $100,000. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, qualifications, as well as market and business considerations.
• Making the connections that matter. Join us and apply online to be part of the Panduit team. We believe great ideas thrive when every voice is welcomed, valued, and empowered. As an Equal Opportunity Employer, we are committed to fostering a workplace culture where inclusion, belonging, and accountability are woven into everything we do. Applicants must be currently authorized to work in the United States on a full-time basis. Panduit will not sponsor applicants for work visas now or in the future. All roles, including remote positions, require an in-person interview as part of the hiring process.

Work Shift

Qualifications

• Strong process documentation, process improvement, analytical thinking, business acumen, project management, and organizational skills; ability to manage competing priorities, interpret complex data, create meaningful reports and dashboards, communicate effectively across stakeholders, build relationships with internal and external partners, make sound decisions using independent judgment, and drive continuous improvement with exceptional attention to detail. Proficiency in Microsoft Office Suite required.
• What We Can Offer You
• Competitive Pay & Benefits: Enjoy a robust Total Rewards Program that includes health, financial benefits, and more.
• Work-Life Balance: Flexible work options to help you achieve the perfect work-life balance. This role will require you to be in the office 50% of the time (schedule based on manager's discretion).
• Generous Time Off: Take advantage of our generous vacation, sick days, holidays, plus a volunteer day to give back to the community.
• Retirement & Growth: 401(k) match, profit sharing, and abundant growth and development opportunities to help you advance your career.
• Parental Leave: Because we care about your family and your future.
• Compensation: The expected annual base salary range for this role is $70,000 - $100,000. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, qualifications, as well as market and business considerations.
• Making the connections that matter. Join us and apply online to be part of the Panduit team. We believe great ideas thrive when every voice is welcomed, valued, and empowered. As an Equal Opportunity Employer, we are committed to fostering a workplace culture where inclusion, belonging, and accountability are woven into everything we do. Applicants must be currently authorized to work in the United States on a full-time basis. Panduit will not sponsor applicants for work visas now or in the future. All roles, including remote positions, require an in-person interview as part of the hiring process.
• Work Shift
• Day (United States of America)

Preferred Qualifications

• 5-7 years experience in program operations, business operations, partner programs, sales operations, or a related field, including supporting global teams, managing operational workflows, coaching or mentoring team members, and working within a matrixed organization; experience with Salesforce or similar CRM platforms preferred.