Partner Operations Manager

The Ammortal Chamber brings together multiple scientifically backed technologies into one experience. The Chamber integrates science-backed modalities into one immersive session, designed for wellness clinics, professional and collegiate sports facilities, specialty spas, and the home.

We are a small team with a startup culture. After our first full year shipping a finished product on the market, we’ve shown strong growth. Our team is made up of engineers, health professionals, and startup entrepreneurs.

As we continue expanding, this role offers hands-on experience, opportunities to grow into leadership, and the chance to make a tangible impact by developing and delivering cutting-edge wellness technology. You’ll collaborate across disciplines to innovate and shape technologies that enhance well-being for our clients.

The Partner Operations Manager owns the journey from signed deal to a partner who is fully up and running. This role is first and foremost about fulfillment: making sure installs are ready, on time, and set up correctly, then handing the accounts off cleanly to Partner Success. You'll keep Sales, Operations, and Partner Success moving in the same direction on the same dates, so every partner gets one clear path from commitment to activation. Beyond each deal, you'll own the fulfillment process itself, from the runbook and HubSpot pipeline to the reporting that shows where things slow down, and you'll keep improving it as we grow. This role strengthens the foundation of Ammortal's mission to unlock human potential by making sure each Chamber arrives ready to deliver an exceptional experience from day one.

Pick up every deal automatically at commitment

Verify order, configuration, and payment terms against what was sold

Carry purchase agreement revisions through Legal to signature

Run the partner kickoff with Sales and the PSM

Enforce approved pricing and promotions

Own the site readiness checklist: electrical, clearance, floor load, access, and freight

Coordinate prerequisites, crew availability, and delivery windows with Operations and Field Service

Own every customer-facing date through install and onsite training

Run the Install Readiness Gate, with authority to hold a date until requirements are met

Coordinate install day logistics with the partner

Complete commercial closeout with Finance: payment reconciliation, invoicing, HubSpot asset capture, warranty registration, and filed sign-offs

Track payment milestones and nudge partners ahead of due dates, handing late payments to Finance

Confirm Onboarding Complete with the PSM and hand off the account

Own the fulfillment pipeline in HubSpot, partnering with RevOps on how it evolves

Maintain one fulfillment checklist and runbook

Report on cycle time, gate holds, rework, and on-time installs

Run a regular improvement cadence and feed what fulfillment can deliver back to Sales

Partner with Ammortal's AI team on fulfillment tooling

Working fluency in a CRM as a system of record: stages, required fields, task automation, and pipeline reporting

Daily use of AI as a force multiplier, such as checklist scoring, redline review, partner communication drafting, and catching missed handoffs

HubSpot experience

Asana (or a similar cross-department project management system)