Partner Customer Support
Skills
About This Role
Job Description
- Rapyd has unified payments, payouts and fintech on one worldwide platform, and we’re assembling the world’s best team to liberate global commerce.
- With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless.
- We believe in straight talk, quick decisions, strong execution and elegant solutions.
- Rapyd is where hard work pays off and careers take off.
- Join us and let’s build the future of fintech together.
- Get the tools to grow globally at www.rapyd.net.
- Follow: Blog, Insta, LinkedIn, Twitter
- Rapyd is looking for a dynamic, high-impact Partners Support Specialist who is technically savvy, creative, and curious to provide exceptional high-touch user experience to our clients and partners.
- This is a hands-on role and you will wear many hats; from interacting directly with our merchants and partners, working closely with other teams to ensure a seamless experience for our users, debug, and develop monitors for the production environment.
- As a Partners Support Specialist Your Responsibilities Would Include
- Be the first line of defense and escalation for any technical issues
- Elegantly handle customer requests and maintain Rapyd’s SLA & customer satisfaction
- Escalate and own issues internally and externally with service providers / partners
- Develop monitoring tools for the production environment
- Extend our knowledge base
- Work across departments (Engineering, DevOps, Prof Services, etc.) to resolve customer’s issues. Cover “on-call” shifts as needed to support our global coverage model
Requirements
- Proficient in English
- 3-5 years of experience in customer support required
- Able to work independently from our regional office and home
- Customer facing experience in a B2B global company
- Knowledge of API management and bug reporting tools
- Ability to work under pressure in a fast-paced environment
- Great technical writing and verbal communication skills
- Strong troubleshooting skills using multiple tools / logs correlation
- Knowledge in the following tools: SQL, Postman, Kibana, Jira , Confluence.
- Experience in the payments industry – Big Advantage
- Job Candidate Privacy Policy – https://www.rapyd.net/candidate-privacy-policy
Job Details
Role Level: Not Applicable Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://www.rapyd.net/ Job Function: Others Company Industry/
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