Partner Care Advisor (Voice)

About Us

Your role

• As a Partner Care Associate, you will be crucial in providing answers to customers queries through phone, website and live chat related to Tamara’s services. **This role will be based in our Riyadh office and is an onsite role.**
• Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
• With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
• You are a driven, determined, curious team player, knowing that collective strength means we all win.
• With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.
• You will effectively find a way to work with everyone through empathy and respect.
• You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
• Your responsibilities
• Answer inbound phone calls, Emails and respond to live chats in an efficient manner.
• Identify customer questions, concerns, and overall needs.
• Provide accurate answers and solutions to customer queries.
• Reviewing customer accounts and transactions while resolving issues.
• Giving detailed explanations of services.
• Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics.
• Reviewing customer accounts and transactions while resolving issues.
• Giving detailed explanations of services.
• Your expertise
• University Graduates.
• Previous customer service experience is a plus.
• Native Arabic speaker.
• Fluency in English Language, B1 profile.
• Ability to use computers.
• Ability to use internet applications.
• Great verbal & written communication skills.
• Ability to handle customers’ issues.
• Ability to solve problems in a short period of time.
• Flexibility with rotational working hours/days.
• All qualified individuals are encouraged to apply.