Part Time Sales Associate (Husbands/Fathers/Mothers/Own Visa)

Overview

Responsibilities and Duties

Customer Experience

• Offer a tailored customer experience through active listening, genuine curiosity, and expert brand and product knowledge
• Educate customers on our brand values on the shop floor
• Demonstrate open body language, enthusiasm and create an engaging environment
• Be adaptable to different customer needs and adjust to varied traffic patterns
• Actively demonstrate products as part of the customer experience
• Using Random Acts of Kindness as explained by your manager to make your customer’s day when you feel they need it the most
• Having a good level of awareness of the shop floor including urgency to help customers and excellent communication with the team

Team Involvement

• Show up to each shift with a positive attitude and ready to contribute to the team
• Follow dress code and arrive every day with a clean apron and fresh appearance
• Contribute and engage in staff meetings and training sessions
• Be open to change and seek feedback from your team to grow your skills and add value to your shop
• Contribute to an environment where forward thinking, diversity, and inclusion are a part of your team
• Working as a team with everyone in the store, supporting each other and contributing to a vibrant atmosphere with a happy team and customers
• Taking direction and completing tasks as delegated by your management team to ensure the smooth running of the store

Operations and Brand Standards

• Help create and maintain a customer-oriented and inviting shop atmosphere
• Be accurate and efficient on the till and with cash/credit card handling
• Maintain store cleanliness standards by using checklists and merchandise displays as needed
• Stock product displays to appropriate levels and rotate stock for freshness
• Act in accordance to the behaviors outlined in Lush training and policy materials
• Carry out opening and closing procedures efficiently and to a high standard
• Creating a professional, on brand presence on all social media channels your store uses
• Learning and adhering to the company policies and procedures that are communicated to you
• Merchandising according to the guidelines to create inviting, plentiful displays with fresh testers
• Development and Progression:
• Using your reviews and monthly one-on-ones to take on board feedback and receive coaching to strengthen your development
• Learning from your team by sharing best practices and product knowledge
• Taking ownership and responsibility in the store as directed by your management team, once trained and prepared to do so
• Staying up to date with the opportunities available to you in the company, by using internal bulletins and the website for reference
• When appropriate, supporting your management team in recruiting passionate, dedicated staff.