Part-Time Retail Sales Associate

Retail Sales Associates take care of our patients and customers. They are the product and industry experts in our retail locations who provide knowledge, exceptional service, and ensure our stores are places where everyone feels like they belong.

This role is with Surterra Wellness, one of the renowned retail brands under the Parallel umbrella. Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in three markets; Florida (Surterra Wellness), Massachusetts (NETA), and Texas (Goodblend). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision ... pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.liveparallel.com.

Model best-in-class service that consistently exceeds our customers’ expectations and builds a long-term rapport using established customer service model.

Provide customers and caregivers with expert cannabis recommendations discussing therapy goals, product effects, potency, dosing, methods of consumption, and administration.

Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records.

Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS).

Maintain accurate records of all activities including customer records for all activities in accordance with the State Regulations, as well as regulations set forth by local and federal agencies.

Maintain privacy and confidentiality of sensitive patient information in alignment with HIPAA compliance.

Appropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands.

Maintain the cleanliness of the store on a daily basis.

Required

Age 21 or over

High School Diploma or equivalent

Valid Government-Issued Photo ID

Must be flexible regarding work schedule, including evenings, weekends, and holidays

1 year in Retail or a related industry where customer service is critical

Constantly operating a computer and other office machinery

Strong attention to detail and ability to multitask and manage time effectively

Excellent communication and organizational skills

Ability to manage difficult situations and resolve in a timely and professional manner

Microsoft Office Suite proficient level

Preferred

Experience in the Cannabis industry

Must be able to remain in a stationary position for prolonged periods during the shift

Ability to assist with lifting stock and materials

Occasionally positions self to retrieve product or material in the store throughout the duration of the shift

Are self-motivated; micro-managing isn’t fun for anyone

Roll your sleeves up and do the work; strategy is important, but so is getting stuff done

Can work fast and be flexible; our industry is always changing

Play nice with others; we collaborate with each other a lot

Think creatively; sometimes, the “traditional” solution isn’t the best one

NETA(MA) & SURTERRA WELLNESS (FL) MARKET DRIVING ROLES ONLY

Must be able to remain in a seated position inside the vehicle for extended periods

Ability to pick up heavy items to load (50 or more lbs.) onto vehicle

Comfortable working in a fast-paced retail environment

Ability to bend in repetitive motion

Employee discount

Balance and flexibility; paid time off, paid parental leave, flexible work arrangements

4 01k enrollment

Pet Insurance

Tuition Reimbursement Programs

Consistent, reliable benefits; full medical / vision / dental (full time only)

PARALLEL IS UNITED BY OUR VISION, MISSION, & VALUES

Our Vision – why we exist – is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.

Our Mission – how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.

Our Values – Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility

We are an Equal Opportunity Employer. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.