Part-Time Member Service Desk Representative

The Bernon Family Branch of the Hockomock Area YMCA is hiring a part-time Member Service Desk Representative to deliver exceptional service to all members, guests, and program participants.

This role is at the heart of our Y—welcoming every individual who walks through our doors, supporting their experience, and helping them feel a true sense of belonging. The position responds to member and guest needs, promotes membership and programs, and helps maintain a clean, organized, and inviting lobby space.

We are currently seeking team members with flexible availability. Evening and weekend shifts are required.

Position perks include:

3 hours of free child watch during child watch operations hours

Free single membership

Set schedule

Essential Functions

Addresses member concerns in a professional and timely manner

Implements membership systems in a fast-paced environment

Supports quality control and member experience standards

Works closely with Association staff on membership-related needs

Assists the Membership Director in member retention through excellent service

Participates in department meetings

Greets all individuals entering the facility, verifies identification, and ensures proper access

Reviews staff manuals and communication logs prior to each shift

Answers phone calls professionally, transfers appropriately, and provides accurate program and membership information

Explains membership options (youth, family, program) and current promotions

Processes memberships and program registrations accurately and efficiently

Issues receipts for all transactions and follows branch procedures

Understands emergency procedures and how to activate EMS when needed

Maintains cleanliness and organization of the Member Service Desk and lobby areas

Coordinates shift coverage and communicates schedule changes to the Membership Director

Follows all opening and closing procedures