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Part Time Customer Service Associate

Hertz
Cedar Rapids, USA
Part-time
Mid
Onsite
$16.25 / hour
Discovered 1 weeks ago
Communication

Full Job Posting

Additional Requirements:

  • Must be at least 18 years of age
  • Must have a valid driver’s license
  • Ability to work flexible shifts, including weekends, holidays, and overtime as needed.
  • Ability to work outdoors in a variety of weather conditions.
  • Ability to stand for extended periods of time and remain active throughout the shift.
  • Apply today and shift your career into drive for tomorrow!
  • A passion for customer service and a commitment to going the extra mile.
  • Self-motivation to meet goals, support sales opportunities, and deliver strong results.
  • Strong attention to detail, organization, and time management skills.
  • Comfort working in a fast-paced environment with a variety of tasks and changing priorities.
  • Computer proficiency, including typing skills and the ability to navigate multiple systems while assisting customers in person or by phone.
  • Clear verbal and written communication skills in English; candidates fluent in additional languages are encouraged to apply.
  • Professionalism, strong interpersonal skills, and the ability to work well within a team.

Preferred Qualifications

  • Experience in a customer-facing environment is preferred.

Responsibilities

  • Provide friendly, professional, and efficient service throughout the rental and return process.
  • Greet customers, answer questions, provide directions, and share helpful local area or service information.
  • Use company-approved sales and service techniques to understand customer needs and offer optional products and services.
  • Prepare rental and return documents accurately, review rental terms and charges, and ensure customers understand their agreement.
  • Qualify customers according to company rental requirements and follow all Hertz policies and procedures.
  • Assist with customer queues, phone inquiries, and issue resolution to help minimize wait times and deliver a positive experience.
  • Shuttle customers as needed and support smooth movement throughout the rental location.
  • Help ensure vehicles are clean, safe, fueled, inspected for damage, and ready for customer pick-up.
  • Support a team-focused environment by communicating clearly, staying flexible, and taking ownership of the customer experience.
  • A passion for customer service and a commitment to going the extra mile.
  • Self-motivation to meet goals, support sales opportunities, and deliver strong results.
  • Strong attention to detail, organization, and time management skills.
  • Comfort working in a fast-paced environment with a variety of tasks and changing priorities.
  • Computer proficiency, including typing skills and the ability to navigate multiple systems while assisting customers in person or by phone.
  • Clear verbal and written communication skills in English; candidates fluent in additional languages are encouraged to apply.
  • Professionalism, strong interpersonal skills, and the ability to work well within a team.
  • Experience in a customer-facing environment is preferred.

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