Part Time Customer Service Associate
Key Skills for This Role
Full Job Posting
Additional Requirements:
- Must be at least 18 years of age
- Must have a valid driver’s license
- Ability to work flexible shifts, including weekends, holidays, and overtime as needed.
- Ability to work outdoors in a variety of weather conditions.
- Ability to stand for extended periods of time and remain active throughout the shift.
- Apply today and shift your career into drive for tomorrow!
- A passion for customer service and a commitment to going the extra mile.
- Self-motivation to meet goals, support sales opportunities, and deliver strong results.
- Strong attention to detail, organization, and time management skills.
- Comfort working in a fast-paced environment with a variety of tasks and changing priorities.
- Computer proficiency, including typing skills and the ability to navigate multiple systems while assisting customers in person or by phone.
- Clear verbal and written communication skills in English; candidates fluent in additional languages are encouraged to apply.
- Professionalism, strong interpersonal skills, and the ability to work well within a team.
Preferred Qualifications
- Experience in a customer-facing environment is preferred.
Responsibilities
- Provide friendly, professional, and efficient service throughout the rental and return process.
- Greet customers, answer questions, provide directions, and share helpful local area or service information.
- Use company-approved sales and service techniques to understand customer needs and offer optional products and services.
- Prepare rental and return documents accurately, review rental terms and charges, and ensure customers understand their agreement.
- Qualify customers according to company rental requirements and follow all Hertz policies and procedures.
- Assist with customer queues, phone inquiries, and issue resolution to help minimize wait times and deliver a positive experience.
- Shuttle customers as needed and support smooth movement throughout the rental location.
- Help ensure vehicles are clean, safe, fueled, inspected for damage, and ready for customer pick-up.
- Support a team-focused environment by communicating clearly, staying flexible, and taking ownership of the customer experience.
- A passion for customer service and a commitment to going the extra mile.
- Self-motivation to meet goals, support sales opportunities, and deliver strong results.
- Strong attention to detail, organization, and time management skills.
- Comfort working in a fast-paced environment with a variety of tasks and changing priorities.
- Computer proficiency, including typing skills and the ability to navigate multiple systems while assisting customers in person or by phone.
- Clear verbal and written communication skills in English; candidates fluent in additional languages are encouraged to apply.
- Professionalism, strong interpersonal skills, and the ability to work well within a team.
- Experience in a customer-facing environment is preferred.
About Hertz Project Unit
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