successfactors
Part time - Customer Service Advisor (Sales Assistant)
Decathlon
GBR
Mid
Onsite
Discovered 6 days ago
Communication
Key Skills for This Role
Communication
Full Job Posting
What You'll Do
- Deliver exceptional customer experiences by providing tailored product and service solutions: Provide Excellent Customer Service: Connect with customers across all channels (in-store, online, social media) to understand their needs and guide them towards the best solutions for their sporting activities. Offer a Range of Solutions: Present various products and services that meet diverse needs and budgets, including new items, used gear, rentals, and subscriptions. Build Relationships: Cultivate positive relationships with customers to foster loyalty and encourage them to return for future purchases. Promote Products and Services: Actively promote and sell our offer through various channels, including in-store interactions, online platforms, and social media engagement. Facilitate Smooth Transactions: Offer different payment options and provide basic repair and personalisation services to enhance the customer experience. Create a welcoming and accessible store environment that encourages customers to explore our diverse range of sports products and solutions: Create a Welcoming Environment: Design and maintain customer-friendly store layouts that are accessible, safe, and encourage exploration of our sports products and solutions. Facilitate Informed Choices: Ensure clear and accessible product information to help customers make informed decisions about their purchases. Guarantee Product Availability: Maintain accurate stock levels and ensure both physical and digital availability of products to meet customer demand. Prioritise Customer Safety: Maintain a safe store environment and protect customer data in line with the company’s guidelines. Showcase Product Range: Develop visually appealing and effective product displays that highlight the breadth of our offerings and inspire customers. Promote Sustainability: Support our commitment to sustainability through responsible waste management and promoting eco-friendly products and practices.
Who You Are
- We're looking for passionate individuals who are excited to join our team and contribute to our mission of moving people through the wonders of sport. You are: A Sports Enthusiast: You have a genuine passion for sports and enjoy sharing your knowledge and enthusiasm with others. Customer-Focused: You're dedicated to providing exceptional customer service and building positive relationships with every individual. A Collaborative Teammate: You thrive in a team environment, value collaboration and cooperation, and contribute to a positive and supportive atmosphere. An Effective Communicator: You possess strong interpersonal and communication skills, enabling you to connect with customers and colleagues from diverse backgrounds. A Problem-Solver: You're resourceful, adaptable, and able to think critically to find effective solutions to challenges. Efficient and Organised: You manage your time effectively, prioritise tasks, and maintain a high level of efficiency in a fast-paced environment. Committed to Growth: You demonstrate a commitment to continuous learning, personal development, and supporting the growth of others. Emotionally Intelligent: You possess strong emotional intelligence, including empathy and self-awareness, allowing you to connect with others on an emotional level and build strong relationships. In addition to these qualities, you're comfortable working in a dynamic retail environment, including weekends and holidays, and are excited to contribute to the success of our team. If you’re someone who thrives in a dynamic environment, a career at Decathlon could be a great fit. Our welcoming culture, rooted in values of vitality, responsibility, generosity, and authenticity—and brought together by a shared passion for sports—offers a truly enriching experience for everyone. Get to enjoy the following benefits and perks: Healthy discounts on all Decathlon goodies Fun weekly Staff Sports/Activities Pedal your way to work with the Cycle-to-Work Scheme Dive into top-notch training at Decathlon Academy Dive into hundreds of discount vouchers (think groceries, travel, shopping, and more!) with our discount hub developed by SmartSpending! ... and many more
About Decathlon
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