Part Time Call Center Representative

Placing and answering on average 50-65 phone calls a day to address needs, complaints, or other issues with service

Create, follow up on, and close tickets as required daily

Focus on increasing percentage of remote fix tickets relative to the total tickets

Prioritize and organize calls according to urgency

Supervise the route and status of field technicians and collectors to prioritize their daily schedule

Maintain and update call logs, call records and other important documentation

Ensure location owners feel supported and valued

Building relationships with location owners and other call center team members based on trust and reliability

Utilizing relevant software, databases, scripts, multi-line application-based telephone system and application tools appropriately

Review and communicate low level alerts to the technician and collection team

Get it done attitude! We take ownership of our tasks and challenges, actively seeking solutions and utilizing available resources. While we strive to resolve issues independently, we are also open to seeking guidance when necessary, bringing forward options and ideas to effectively collaborate.

5 Star Hospitality! Our customers are paramount, and we prioritize their needs with a sense of urgency and attentiveness, with the aim of exceeding their expectations. We extend this hospitality mindset to our employees and colleagues, recognizing that their satisfaction contributes to overall success.

Positive Culture! We engage our customers and coworkers with respect, positivity, and open communication. We always have each other's backs and foster a culture of collaboration and teamwork.

Communicate Forward! Effective communication is fundamental to our success. We prioritize keeping everyone informed and aligned, sharing information through appropriate channels to ensure clarity and transparency

Lucky Lincoln Gaming, LLC., provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to an inclusive, equitable and accessible workplace. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Requirements

The successful candidate will have

Ability to multitask with minimal direction

Strong communication and interpersonal skills to interact with customers, peers, and managers

Attentive to detail with a passion to learn and grow

Ability to work from 7-5 PM Saturday and Sunday

High school diploma or GED required

Must be at least 21 years of age

Great customer service skills

Excellent written and communication skills

Previous experience in a call center or customer-focused environment

Weekend and evening availability

Salary Description

$20 per hour