Part Time Bridal Sales

About the Role

Customer Focus

• Welcome all customers with genuine, friendly enthusiasm over the phone and in person, communicating clearly and concisely.
• Use all systems to manage customer flow and deliver 5-star customer experience (appointments, customers, point of sale system).
• Provide exceptional service to multiple customers at one time and contribute to store achievement of 5-Star Customer Service.
• Prepare for customer appointments by reviewing customer profiles, favorites, and preparing a fitting room.
• Build relationships by welcoming customers, asking questions, and listening to understand customer expectations and needs.
• Strive to identify the perfect gown or dress in the customer's first three try-ons.
• Review Timeline Calendar and set future appointments; follow up with customers to remind and set future sales.
• Promote alterations services and personalization options; partner with Alterations Specialists to set up appointments.
• Ensure proper measurements are taken and entered into events for ordering dresses and minimizing returns and exchanges.
• Maintain store standards (clean, organized, promotional readiness) and report broken or damaged equipment to store management.
• Maintain high dress code standards per the Dress Code.
• Offer David's Bridal loyalty and partners program to support one stop for all life events.

Sales and Performance

• Maintain David's Bridal hourly sales productivity standards by utilizing the 5-Step Selling Process.
• Support all cash wrap behaviors and process transactions with accuracy, including add-ons, contact information, receipt review, and future appointments.
• Consistently achieve a 65% or greater platform conversion.
• Consistently achieve add-on goals: headpiece 75%, foundations 10%, and shoes 20%.
• Set come back appointments for the complete wedding party including bridesmaids, mother-of-the-bride, and flower girl.
• Become the trusted advisor by completing training in a timely manner and continually building product knowledge and fashion trend expertise.
• Strive to become a Circle of Excellence member by exceeding sales targets.

Operations and Team

• Execute new processes, behaviors, contests, and programs as assigned.
• Perform duties and tasks as assigned by store management including promotion and sign set up, merchandising and visual changes, markdowns, and inventory counts.
• Actively support the store team to achieve sales, service, and operational goals.
• Accurately clock in and out for all scheduled shifts, breaks, and meals.
• Follow all loss prevention, security processes, and policies.
• Focus on own development and learning; complete all training as assigned.
• Celebrate successes of team members and share sales expertise and product knowledge with fellow stylists.
• Open to coaching and feedback to improve behaviors and processes.
• Complete all required myLearning courses within the first 90 days and remain current with myLearning Curriculum.

Education and Credentials

• High school diploma or an equivalent degree.
• Having 1-2 years prior retail experience in an apparel, service, or specialty store environment is preferred.
• Prior experience with computerized POS system is preferred.

Competencies

• Personal integrity: match words with actions to build trust and respect.
• Drive: strive to achieve results through determination and commitment and keep going during difficult times.
• Teamwork: build and maintain positive relationships within and across teams.
• Additional duties as needed.

Physical Demands

• Required to stand, walk, and sit for extended periods of time.
• Reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers.
• Must occasionally lift up to 25 pounds.
• Must be able to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use a computer and electronic devices for long periods of time.

Part Time Benefits

• Rewarding environment and competitive pay.
• Team bonus.
• Dayforce Wallet - get paid early.
• Referral incentive program.
• Generous Dream Maker discount after first pay period.
• Vision care.
• Supplemental insurances: critical illness, hospital indemnity, and accidental injury.
• 401K program.
• Discount for identity theft protection.
• Discounts for home and auto insurance, mobile, and legal benefits (MetLife Hyatt Legal Plans).
• Pet insurance.

Application Notes

• Candidates must not use real-time generative AI tools to compose or feed answers during live interviews.
• Assistive technologies such as screen readers and live captions are permitted, and reasonable accommodation may be requested in advance.
• Contact Human Resources for accommodation at any stage of the application process.