Part-Time Administrative & Operations Assistant

Role overview

Responsibilities

• Respond to parent enquiries via email and WhatsApp and share class information and availability.
• Manage registrations, enrolments, cancellations, class moves and waitlists; follow up with prospective and existing families.
• Send registration and payment links, assist with membership administration and follow up on outstanding or failed payments.
• Maintain class registers, customer records, spreadsheets and internal systems; prepare class information for coaching teams.
• Provide general administration and occasional on-site weekend support, including welcoming families, taking registers and directing them to classes.
• Work with coaches to support smooth sessions and assist owners with operational and administrative tasks as the business grows.

Requirements

• Excellent written and spoken English; confident using WhatsApp, email and spreadsheets and comfortable learning online systems.
• Organised, detail-oriented, reliable and responsive; able to work independently, use good judgement and take initiative.
• Comfortable interacting with parents and young children; based in Dubai and able to travel to Al Quoz when required.
• Previous administration, customer service or operations experience is preferred; one year is preferred.
• Own transport and ability to drive in Dubai are preferred. Salesforce or another CRM and Excel or Google Sheets experience are preferred.
• Experience in a children’s activity, education, sports, nursery or similar parent-facing business is advantageous but not essential.
• A working visa/NOC to work on a part-time or freelance basis is required.

Hours and availability

• Weekday hours can be relatively flexible, but the assistant must remain responsive to parent enquiries and time-sensitive administrative tasks.
• Some weekend availability is required, particularly for occasional on-site support at Al Quoz classes; support will not necessarily be needed every weekend.
• There may be opportunities to support operations at other venues and new venue launches.

Work arrangement

• The role is described as part-time and hybrid, with much administrative work able to be completed remotely and occasional on-site support at classes.
• Occasional on-site support is primarily at MVP Lab in Al Quoz.

Salary

• AED 2,000–3,000 per month, depending on experience.

About Little Kickers Dubai

Application

• Apply through Indeed with a CV and short introduction covering previous experience, availability, Dubai location, transport, weekend availability and CRM experience.