Parking Director
Full Job Posting
About the Department
The Parking Division manages and maintains over 19,000 public parking spaces across the city, ensuring accessible and efficient parking solutions for residents, businesses, and visitors. This includes operations in 14 parking garages, 10 surface lots, and more than 500 on-street spaces. The Parking Director is a strategic leader responsible for overseeing the comprehensive management of the City’s parking infrastructure, which includes more than 19,000 public parking spaces across garages, lots, and on-street locations. This role ensures the effective operation, maintenance, financial sustainability, and public engagement of the Parking Division, aligning with the City’s mobility, economic development, and customer service goals.
Position Duties
- Directs and administers the operation and maintenance of parking facilities by leading and managing the parking administrator, enterprise controller, parking manager, maintenance supervisor, and other key personnel, ensuring all aspects of operations, maintenance and administration are operating effectively and efficiently to the benefit of parking divisions and the city. Oversees the preparation and monitoring of the annual operating and capital budgets by directing staff in the preparation of budget, reviewing and analyzing past and current financial statements, making forecasts of future trends, and reviewing rate structures to ensure revenues meet expenditures and debt. Provides direction and performs special projects by leading and supervising staff, assisting in employee selection, providing counseling, corrective action and monitoring personnel performance, overseeing contracts and leases, and directing and supervising the collection and analysis of data used in the preparation of reports and recommendations. Serves on various boards and commissions representing the City on parking related matters. Responds to requests from downtown businesses, residents, entertainment and cultural facilities, and the general public. Facilitates marketing and communication efforts to ensure that all parties are informed about the City’s parking systems.
- Directs and administers the operation and maintenance of parking facilities by leading and managing the parking administrator, enterprise controller, parking manager, maintenance supervisor, and other key personnel, ensuring all aspects of operations, maintenance and administration are operating effectively and efficiently to the benefit of parking divisions and the city.
- Oversees the preparation and monitoring of the annual operating and capital budgets by directing staff in the preparation of budget, reviewing and analyzing past and current financial statements, making forecasts of future trends, and reviewing rate structures to ensure revenues meet expenditures and debt.
- Provides direction and performs special projects by leading and supervising staff, assisting in employee selection, providing counseling, corrective action and monitoring personnel performance, overseeing contracts and leases, and directing and supervising the collection and analysis of data used in the preparation of reports and recommendations.
- Serves on various boards and commissions representing the City on parking related matters.
- Responds to requests from downtown businesses, residents, entertainment and cultural facilities, and the general public.
- Facilitates marketing and communication efforts to ensure that all parties are informed about the City’s parking systems.
Minimum Qualifications
- Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent. Required: Five years of increasingly responsible supervisory and administrative experience in management, public or business administration, or a closely related field.
- Five years of increasingly responsible supervisory and administrative experience in management, public or business administration, or a closely related field.
Other Qualifications
- Valid Driver's License required. A DMV transcript dated within 30 days will be required if selected for hire. Work Schedule: Monday – Friday, 8am – 5pm
- Valid Driver's License required. A DMV transcript dated within 30 days will be required if selected for hire.
- Monday – Friday, 8am – 5pm
Benefits
- Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking. Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization. Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union. Retirement If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction. If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction. The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution. NOTE: The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type. Non-City Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
- Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking. Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization. Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union. Retirement
- Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization. Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union. Retirement
- Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union. Retirement
- Retirement
- The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.
Supplemental Questions
I understand and will answer the following supplemental questions completely and thoroughly.
High School Diploma/GED
Associate's Degree
Bachelor's Degree
Master’s Degree
Doctorate Degree
Less than 5 years
5-10 years
10-15 years
Less than 5 years of experience
5 - 10 years of experience
10 years or more
No experience
Operations Management
Lot and/or Building Design
Policy Development & Implementation
Loss Prevention/Safety
Marketing
Building and/or Lot Maintenance
Parking Automation
On-Street & Off-Street Parking Enforcement
Revenue Control
None of the above
Limited experience (less than 2 years)
Moderate experience (2–5 years)
Extensive experience (5+ years)
Less than 2 years
2–5 years
5+ years
Yes
No
Yes - I am a current City of Norfolk Employee
Yes - I am a previous City of Norfolk Employee
No - I am not a previous or current City of Norfolk employee
I am not a Veteran
I am a Veteran
I am a Disabled Veteran
Required Question
About City of Norfolk
Municipal government serving Norfolk, Virginia’s residents, businesses, visitors, and regional community through public services.
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