Parent Liaison and Communications Manager

Overview

Parent Liaison and Communications Manager

Parent Liaison and Communications Manager

Parent Liaison and Communications Manager

About Cognita

About King’s College Doha

Senior School Year 9 – Year 13

Main Duties: Parent Liaison and Communications Manager

• Strategic Oversight of the Parent Journey
• Oversee the full in-school parent journey from enrolment, onboarding and retention.
• Champion a hospitality-first culture where service is proactive, attentive and solution-focused.
• Identify opportunities to remove friction from processes and enhance clarity for families.

• Retention, Re-enrolment/Seat Reservation & Withdrawal

• Lead the review and analysis of parent survey feedback and experience data, identifying trends and implementing actions to strengthen satisfaction, retention and service quality.
• Review parent journey indicators and engagement insights to inform continuous improvement initiatives.
• Lead the strategic planning of parent engagement and community events that strengthen belonging, support re-enrolment and reinforce long-term loyalty to the school.
• Capture content for social media platforms and create posts, working alongside the cognita marketing team.

Communications & Governance

• Maintain oversight of school-wide parent communications to ensure consistency, tone alignment and clarity.
• Ensure communication cadence aligns with admissions, re-enrolment and retention cycles.
• Work in collaboration with regional Parent Experience and Communications colleagues to maintain alignment with Cognita standards and shared best practice.

Team Leadership

• Lead and develop the receptionist team.
• Set clear expectations around responsiveness, data integrity and service excellence.
• Provide coaching and performance oversight to ensure operational standards are upheld.

Compliance & Operational Standards

• Ensure compliance with school policies, safeguarding requirements, data protection standards and relevant regulatory frameworks.
• Maintain high standards of documentation, reporting and system accuracy across all parent-facing processes.

Person Specification

• Significant experience in parent engagement, hospitality leadership or school operations, ideally within an international or premium educational environment.
• Demonstrated ability to oversee marketing content, retention initiatives and data-informed decision-making.
• Strong leadership capability with experience managing service-driven teams and front-of-house standards.
• Confident working with school systems and ensuring high standards of data integrity and reporting accuracy.
• Professional, culturally aware and committed to delivering exceptional parent experience within King’s College Doha.

Legal Requirements

• Police clearance certificate from home country (ACRO/ICPC) if from UK and from Qatar, a police clearance certificate, less than 1 year old.
• Bachelors degree and Education Certificates must be attested by MOFA and Qatar Embassy in the country your studies were completed in. A course transcript is required.
• Training and Development
• Regularly review own practice, set personal development targets and take responsibility for own continuous professional development.
• You will be required to complete mandatory online Edu-care Courses prior to starting at King’s College Doha.

Recruitment Safeguarding

Professional Expectations

• As a member of King’s College Doha, you will:
• Act with professional integrity at all times, notwithstanding issues of confidentiality and tact; act with honesty and transparency with regard to your work.
• Respect and adhere to the Qatari Code of Ethics.
• Identify and improve those areas relevant to your role that need to move from good to outstanding.
• Maintain school policies and procedures relevant to your area and update whenever required.
• Be present where required at meetings, performances and other functions/events.
• Undertake a proactive part in those activities that are part of the self-evaluation of the school, upholding the standards of the school in all areas being a present around school, appraisal and performance and line management systems.
• Work as part of a team submitting draft proposals and documents for further development by the Senior Leadership Team, accepting, and supporting final Leadership.
• Be punctual to attend scheduled meetings.
• All members are encouraged to express their views, but are expected to work to the final decision of the Principal.
• Manage the sometimes, conflicting needs of transparency and confidentiality, at all times working as one team with the staff.
• Avoid the ‘them and us’ ethos.
• Undertake specific tasks reasonably delegated by the Principal.
• The school reserves the right to interview and appoint strong candidates before the official closing date, and therefore we would encourage candidates to apply early in the process.
• Thank you for your interest in King’s College Doha.
• Due to the large number of applications expected, only shortlisted candidates will be contacted.
• King’s College Doha and Cognita are committed to safeguarding the welfare of children and young people and expect the same from its employees. All new staff will be subject to detailed and enhanced pre-employment clearance, including identity checks, criminal background checks for all countries lived in, qualification checks, employment checks to include an exploration of any gaps in employment, and satisfactory reference checks for all employment in the last 10 years.