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PAP Troubleshooting Specialist

MSC
Ohio, USA
Full-time
Mid Level
Hybrid
Discovered 1 months ago

Full Job Posting

  • Competitive Pay
  • Advancement Opportunities

• Medical, Dental & Vision Insurance

  • HSA Account w/Company Contribution
  • Pet Insurance
  • Company provided Life and AD&D insurance
  • Short-Term and Long-Term Disability

• Employee Engagement Opportunities

  • CALM App
  • 401k (with a matching program) / Roth IRA
  • Company Discounts
  • Payactiv/On-Demand Pay
  • Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays
  • Handles inbound patient calls, utilizing listening skills to ensure patient’s needs and concerns regarding their equipment or services are addressed. Ensures that all requests are handled accurately and efficiently.
  • Provide excellent customer service and handle all non-clinical PAP relating troubleshooting resolution.
  • Perform all non-clinical processes for PAPs, including compliance downloads, data entry, scheduling, follow up and troubleshooting.
  • Verify insurance coverage and previous DME history as required.
  • Schedule patients needing appointments with Respiratory Therapists (RT) for mask refits, RT education, etc.
  • Collect method of payment as required by MSC protocol.
  • Effectively and efficiently answer compliance related questions from patients.
  • Identifies complimentary products that may benefit the patient while providing additional information about the equipment.
  • Contact appropriate parties to obtain any missing information as necessary.
  • Input patient information and orders into system as necessary.
  • Responsible for meeting metric standards set by Sleep Contact Center Manager to ensure success.
  • Perform other duties as assigned.
  • Minimum of 1 year of progressively responsible customer service experience.
  • Customer oriented with excellent oral and written communication skills
  • Pleasant personality with excellent phone and interpersonal and organizational skills (a team player)
  • Ability to organize and coordinate multiple tasks

• Self Motivated And Team Player

  • Works well independently and in a fast paced environment

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