Panel Support Helpdesk - Bilingual

Role purpose: to onboard, train and support our panellists!

You will support panellists on all their purchases, managing purchase data related to categories such as grocery, fresh produce (dairy, bakery & meat), and alcohol.

This role is based in India but you will need to have professional proficiency in French. Please do not apply unless you are fluent in French.

This is a full time role (40 hours per week) which includes working

4 days between Monday to Friday : starting at 8h30am French time or finishing at 7pm French time to cover the opening hours (8h30am to 7pm). The day off cannot be the same than the other person we are hiring.

Saturday from 9am French time to 1pm French time

with those hours being part of your standard weekly total.

Recruitment of new panellists with leads coming via various sources i.e. online, referrals etc.

Onboarding (Training) new Panellists

Responsible for replacement of Panellists when there are dropouts from the panel

Closely track and monitor the participation of the Panellist for the first month and communicate with them if there are any concerns

Connect with Panellists and understand their concerns when the engagement levels are low and resolve issues for the first month on the panel

Communicate importance of engagement and the need for active participation

Get feedback from Panellists and communicate the same to Project Manager, in order to communicate to senior team there by enabling appropriate decisions to be taken to ensure smooth panel functioning – in particular with relation to recruitment and onboarding

Communicate and be in touch with the Recruitment Project Manager daily

Regular connections to understand Panellists issues and queries for the first month and to resolve them at the earliest

Use GPM (Global Panel Management) tool during all engagement activities, to be able to track and monitor discussions and updates

Checking first month scans and addressing quality concerns

Training panellist on rewards program

Face to Face In field recruitment when required

Hand over panellist to permanent PME after payment of first rewards

Monitoring of demographic profile of panel to ensure correct demographics targeted for recruitment

Worldpanel by Numerator is committed to offering equal opportunities to all individuals including during the recruitment process. If you require any reasonable adjustments or assistance, please advise us in advance of your interview so that we can make the necessary arrangements.

Numerator is 5,800 employees strong. We have the confidence to be real and embrace what makes each Numerati unique. Our diverse experiences, ideas and backgrounds fuel our innovation.

Being part of the Numerati means that we’ll take care of you! From our Recharge Days, maximum flexibility policy, wellness resources for employees and their families, development opportunities and much more — we’re always finding ways to better support, celebrate and accelerate our team.