Overnight Supervisor, Rooms Division

Schedule

• Shifts will generally be 8.5 hours in duration, starting anywhere between 7 pm until 11 pm typically from Tuesday through Saturday, based on operational needs.
• Schedule requirements may vary and evolve based on hotel occupancy, events, weekends, holidays, and other business needs.

What You’ll Do

Benefits

• At Hyatt, we care for people so they can be their best. Eligible colleagues may enjoy:
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Savings Plan
• Paid Time Off and Paid Holidays
• Complimentary Colleague Parking
• Hyatt Colleague Travel Discounts Worldwide
• Employee Assistance Program
• Tuition Reimbursement Opportunities
• Career Growth and Development within Hyatt
• Why Thompson Dallas? Thompson Dallas is more than a hotel. It is a gathering place for travelers, locals, and culture seekers alike. With thoughtfully layered design, distinctive dining, curated experiences, and an inviting social atmosphere, Thompson Dallas creates a dynamic home base for guests and colleagues. If you are passionate about lifestyle hospitality, enjoy creating memorable guest experiences, and are ready to grow your Rooms Division experience, we would love to welcome you to our team. Care Connects Us.
• At least one year of experience as a Front Desk Agent, Guest Services Agent, or in a comparable hospitality or customer service role; supervisory experience preferred.
• At least one year of Housekeeping experience preferred.
• PM Housekeeping or turndown experience preferred.
• Experience supporting or overseeing Front Office and Housekeeping operations preferred.
• Previous overnight or Night Audit experience helpful but not required.
• Working knowledge of Opera Cloud and food and beverage point-of-sale systems preferred.
• Excellent personal presentation and interpersonal skills.
• Positive and professional demeanor with a cheerful, dependable, and caring approach.
• Strong communication, organization, leadership, and problem-solving skills.
• Ability to remain composed, make sound decisions, and prioritize effectively during evening and overnight operations.
• Ability to work independently while maintaining strong communication with other hotel departments.
• Ability and willingness to provide hands-on support in both Front Office and Housekeeping as needed.
• Strong attention to detail and ability to accurately handle guest information and financial transactions.
• Ability to provide exceptional guest service in a fast-paced environment.
• Fluency in reading, writing, and speaking English.
• High school diploma or equivalent required.

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift.
• Ability to bend, stoop, reach, push, pull, and move throughout the hotel and guestroom areas.
• Ability to lift, carry, and maneuver items weighing up to 25 pounds.
• Ability to work in a fast-paced environment and remain alert during evening and overnight hours.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
• All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.