Overnight Guest Services - Part Time
Role Overview
Job Description
We are seeking a friendly, customer service focused Overnight Guest Services to join our team at Residence Inn Lebanon. This is a Part Time position located in Lebanon, NH . In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.
Work Performed
As a Overnight Guest Services, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay. If you thrive in a fast-paced environment and enjoy working with people, this is the perfect role for you.
Manage online, phone and in-person room reservations in sometimes fast-paced environment
Communicate relevant shift information to next shift and direct supervisor
Welcome guests, check them in/out, distribute room keys and explain the hotel’s amenities
Take payment and resolve any payment discrepancies
Respond to guest issues and complaints in a friendly, timely manner
Explain local amenities and attractions to guests
Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special guest requests
Keep workstations and equipment clean, organized, and in good working order
Perform duties as outlined in the training procedures, following standard operating procedures.
Performs other duties as assigned, requested or deemed necessary by management
Assist with other departments when needed
Requirements
High school education or equivalent experience
1 or more full years employment experience in a related position
Must be able to work onsite at the hotel location
Hours required: Part Time 16 hours per week for Overnight;Weekends/ Holidays
Proficiency in the English language
Willingness to learn new technology platforms
Ability to stand at front desk for long periods of time
Ability to lift/push up to 50 lbs. guest luggage; limited
Ability to work independently
Ability to maintain a friendly, cheerful and courteous demeanor at all times
Additional Preferred Skills/Qualities
Previous customer facing experience preferred
Knowledge of Microsoft suite
Second language is a plus, preferably Spanish or French
Compensation
$17.50 Hourly
Benefits
Optional 401k with employer match
Employee discounts at participating hotels
Option to sign up for on-demand pay with DailyPay
Refer a friend – get paid extra when they join our team!
Bonuses for name recognition and guest score
Opportunities to grow – one of the fastest-growing hotel companies
How To Apply
Apply HERE . Applications submitted by any other channel will not be considered.
About Residence Inn Lebanon
Residence Inn Lebanon, a popular hotel offering extended-stay suites with kitchens, free breakfast, Wi-Fi, and amenities like a fitness center, business center, and shuttle service, catering to travelers visiting Dartmouth College and the Upper Valley area. Lebanon itself is a vibrant town with outdoor activities, a growing rental market (with high demand), and proximity to attractions like the Northern Rail Trail and Dartmouth.
About Giri Hotels
Headquartered in Quincy, MA, Giri Hotels owns and operates more than 50 hotels in New England.
We are a growing company that embraces change, maintains a service mindset, and prioritizes the 'big rocks' - our most impactful tasks and projects. At our core, Giri Hotels is a hospitality company, and all members of our team share a sense of cooperation and respect with our guests and one another.
You are right for the team if you are:
Happy – nice to be around and friendly
Humble – willing to learn
Helpful – team player, always willing to pitch in, looking for ways to be productive
Giri Hotel Management has been recognized for its growth in the hospitality industry. We are proud to have achieved #23 on the Top Owners & Developers list and #55 on the Top Management Companies list in Hotel Business's annual rankings. These rankings, based on the annual revenues and number of rooms and properties managed, demonstrate our company's continuing expansion and growth.
Watch A Brief Video To Learn More About Us
Giri Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Full Job Posting
Description
Job Description
We are seeking a friendly, customer service focused Overnight Guest Services to join our team at Residence Inn Lebanon. This is a Part Time position located in Lebanon, NH . In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.
Summary
Job Description
We are seeking a friendly, customer service focused Overnight Guest Services to join our team at Residence Inn Lebanon. This is a Part Time position located in Lebanon, NH . In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.
Work Performed
As a Overnight Guest Services, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay. If you thrive in a fast-paced environment and enjoy working with people, this is the perfect role for you.
Manage online, phone and in-person room reservations in sometimes fast-paced environment
Communicate relevant shift information to next shift and direct supervisor
Welcome guests, check them in/out, distribute room keys and explain the hotel’s amenities
Take payment and resolve any payment discrepancies
Respond to guest issues and complaints in a friendly, timely manner
Explain local amenities and attractions to guests
Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special guest requests
Keep workstations and equipment clean, organized, and in good working order
Perform duties as outlined in the training procedures, following standard operating procedures.
Performs other duties as assigned, requested or deemed necessary by management
Assist with other departments when needed
Requirements
High school education or equivalent experience
1 or more full years employment experience in a related position
Must be able to work onsite at the hotel location
Hours required: Part Time 16 hours per week for Overnight;Weekends/ Holidays
Proficiency in the English language
Willingness to learn new technology platforms
Ability to stand at front desk for long periods of time
Ability to lift/push up to 50 lbs. guest luggage; limited
Ability to work independently
Ability to maintain a friendly, cheerful and courteous demeanor at all times
Additional Preferred Skills/Qualities
Previous customer facing experience preferred
Knowledge of Microsoft suite
Second language is a plus, preferably Spanish or French
Compensation
$17.50 Hourly
Benefits
Optional 401k with employer match
Employee discounts at participating hotels
Option to sign up for on-demand pay with DailyPay
Refer a friend – get paid extra when they join our team!
Bonuses for name recognition and guest score
Opportunities to grow – one of the fastest-growing hotel companies
How To Apply
Apply HERE . Applications submitted by any other channel will not be considered.
About Residence Inn Lebanon
Residence Inn Lebanon, a popular hotel offering extended-stay suites with kitchens, free breakfast, Wi-Fi, and amenities like a fitness center, business center, and shuttle service, catering to travelers visiting Dartmouth College and the Upper Valley area. Lebanon itself is a vibrant town with outdoor activities, a growing rental market (with high demand), and proximity to attractions like the Northern Rail Trail and Dartmouth.
About Giri Hotels
Headquartered in Quincy, MA, Giri Hotels owns and operates more than 50 hotels in New England.
We are a growing company that embraces change, maintains a service mindset, and prioritizes the 'big rocks' - our most impactful tasks and projects. At our core, Giri Hotels is a hospitality company, and all members of our team share a sense of cooperation and respect with our guests and one another.
You are right for the team if you are:
Happy – nice to be around and friendly
Humble – willing to learn
Helpful – team player, always willing to pitch in, looking for ways to be productive
Giri Hotel Management has been recognized for its growth in the hospitality industry. We are proud to have achieved #23 on the Top Owners & Developers list and #55 on the Top Management Companies list in Hotel Business's annual rankings. These rankings, based on the annual revenues and number of rooms and properties managed, demonstrate our company's continuing expansion and growth.
Watch A Brief Video To Learn More About Us
Giri Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
About Residence Inn Lebanon
Verified company details for this employer are not available yet.
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