Overnight Front Desk Specialist_

SUMMARY OF THE POSITION :

The Front Desk Counselor will be primarily responsible for maintaining an exceptional customer service oriented Men’s Inn front Desk, including welcoming guests, staff and visitors in person and via phone. Responding to guest and neighbor concerns and questions in a timely, professional and responsive manner. Operating an electronic entry monitoring system and multi-line phone system. Logging all activities of the shift. Creating guest ID’s and frequent entry into the Pine Street data system. Maintaining friendly and efficient Front Desk operations in a busy, unpredictable environment. Frequent collaboration with on-site security services as well as other Pine Street programs and departments.

The Front Desk Counselor will assist the guests of the shelter in accessing services such as food, clothing, medical care, and referral needs. The incumbent will be responsible for ensuring there is a safe and secure environment for guests and staff at the Men’s Inn by attending to all safety and security policies, intervene with assistance around substance abuse issues and mental illness, job training and educational needs, assess guests’ needs and assets in order to make appropriate transitional and housing referrals and be an available resource for guests to assist them in their efforts to obtain permanent housing.

Requirements

EDUCATION/TRAINING:

REQUIRED:

High School diploma or GED

Effective computer skills/knowledge

Bilingual in any language

Valid MA driver’s license in good standing

KNOWLEDGE/EXPERIENCE:

Minimum one (1) year experience working with homeless population

Ability to communicate clearly both verbally and in writing

Knowledge in the areas of addiction, recovery, and mental illness

Knowledge of issues pertaining to homelessness

Salary Description

$22.41 - $28.00 per hour DOE