Outreach Specialist

Engage new healthcare professionals (doctors, nurses, technicians etc) to participate in paid market research via phone and email

Remind existing members who have agreed to participate in market research of opportunities associated with their account via phone and email

Deliver clear and effective written and verbal communication in English to both internal teams and external stakeholders.

Ask a series of scripted questions over the telephone to determine whether research opportunities fit the prospective participant’s experience

Use Excel, Outlook, Teams, and Salesforce to track efforts and communicate across departments

Work both independently and with colleagues and senior staff to support production

Support operations team with independently managed phone-based tasks such as reminder, confirmation, and scheduling calls to participants in research studies

Ensure production goals of needed participants are met through effective execution

Provide proactive feedback about production barriers to senior team members and problem solve to address them

What We’re Looking For:

3+ years of experience in English outbound or inbound call center or sales operations, preferably within the healthcare or life sciences industry.

A proactive and strategic thinker with strong analytical and problem-solving skills.

Proven track record of hitting or exceeding outbound pipeline targets

High level of proficiency in English, enabling the ability to confidently and effectively engage with physician offices and other key contacts

Strong communication skills, both written and verbal, and the ability to work in cross-functional teams.

Proficiency in Microsoft Office suite (Excel, Outlook, Teams)

Adaptability to thrive in a fast-changing environment while navigating challenges collaboratively.

High attention to detail and proven ability to work in a fast-paced environment

Why Join Konovo ?

Be part of a mission-driven organisation that is empowering life science researchers and data scientists with the broadest ecosystem of healthcare audiences and an intelligent, AI-enabled platform — so insights aren't just collected, they're connected.

Join a fast-growing global team with opportunities for professional growth and advancement.

Enjoy a collaborative and hybrid work environment that fosters innovation and flexibility.

Experience a workplace that puts employees first, offering a workplace designed for growth, well-being, and balance.

Become a part of an organisation that prioritizes your well-being with comprehensive benefits, including group medical coverage, accident insurance, and a robust leave policy. Our employee-centric policies ensure a rewarding and fulfilling work experience.

Make a real-world impact by helping healthcare organisations innovate faster.

If you’re eager to build a meaningful career in healthcare market research — and you’re smart, nice, and driven to make an impact — we’d love to hear from you!