Outpatient Pharmacy - Manager

Job Purpose

Key Responsibilities And Duties

• Supervises and directs the staff to provide professional, safe and timely pharmaceutical services to the patients.
• Develops, coordinates, implements and ensures compliance with all Fakeeh Care and pharmacy services policies and procedures and ensures compliance of staff with accreditations standards.
• Schedules staff as required to be sure of the smooth of work especially during peak hours.
• Evaluates, develops and implements at all times best practice recommendations related to medication safety.
• Ensures that medication verification and medication dispensing in outpatient pharmacy meets set time frames.
• Conducts periodic performance evaluation of the outpatient pharmacy staff and gives the staff constructive feedback.
• Reports the nearly expired medicines (within 6 months) to medical stockroom, ensures return when applicable and subtracts from the inventory.
• Trouble shoots variations and problems that could arise from day to day work.
• Reviews on monthly basis outpatient pharmacy indicators and addresses variations by developing performance improvement projects.
• Ensures that inventory of narcotic and controlled drugs is done every shift and re-checked.
• Ensures that pharmacists do the inventory of medicines and re-checks the inventory.
• Works on self-development by enrolling in continuous education program regarding medication management practices, high risk medications, medication errors and others.
• Evaluates, develops and implements best practice recommendations related to medication safety.
• Provides training and detailed orientation for newly hired staff.
• Promotes, encourages and assists pharmacy personnel in their self-development.
• Outpatient Pharmacy Automation related functions if applicable:
• Understand clinical, technical, and business workflows to achieve planned outcomes of the smart solution.
• Oversee clinical management of the Robotic Solution, such as determining override standards, implementing Clinical Data Categories and developing policies and procedures.
• Assimilates information from variety of sources, able to analyze data and make recommendations and executes a course of action.
• Design quality assurance and process improvement studies to monitor and utilize the Robotic Solution.
• Develop training checklists and competency for pharmacy staff.
• Researches and trends information from reports or data files from multiple divisions and service centers.
• Manages all requests for Robotic Solution design or drug dictionary changes to the enterprise system standards and strategy.
• Review interface design and ongoing activity.
• Participate in policy and procedure development and review.
• Redesign and monitor workflow pertaining to Robotic Solution activities, including override activities.
• Manage the Robotic Solution formulary for new medications.
• Assist in resolving Robotic Solution issues as a member of a multidisciplinary team.
• Manage the Robotic Solution user database.
• Assures appropriate testing of all integrated applications.
• Provides supports to Pharmacy staff and all other stakeholders to increase adoption, improve and enhance Pharmacy information solutions for high quality safe patient care, education and research.
• Ensures prompt and timely calling of patients to dispensing windows and aims at reducing patients waiting time to the minimum possible.
• Follows all medication safe procedures when dispensing medications.
• Enters on OVR any encountered medication error or ADR.
• Attends continuing education programs to maintain expertise in Pharmacy and required licensure.
• Ensures Enrollment in continuous education program regarding medication management practices, high-risk medications, medication errors and others.
• Ensure the staff training and implement CIBAHI & JCI requirement to be in place by providing a trace activities with a timeframe and action plan adding to that he/she shall submit monthly report with the progress.
• Ensures that all plans, policies and procedures, protocols, clinical practice guidelines and scope of services for the pharmaceutical services are up-to-date, uploaded, and communicated to the quality team to upload to the system.
• Educates patients and their families about health conditions, treatments and preventative measures if applicable.
• All Fakeeh Care employees are responsible for continuous improvement, including:
• Performing all duties and tasks in a manner that supports Fakeeh’s Person-Centered care values.
• Actively contributing to continuous improvement initiatives, within the scope of the role.
• Adherence to safety protocols and proactively seeking to address any job-related safety concerns.
• Maintaining strict confidentiality of all sensitive information accessed or encountered during work.
• Complying with cybersecurity policies and standards to protect Fakeeh’s systems and participating in awareness training and initiatives to prevent cyber threats.
• Adhering to and upholding Fakeeh Care’s code of conduct, policies and ethical standards.
• Completion of mandatory education as per the requirement, at least one month prior to expiration.

Skills and Abilities

• Actively strive to upgrade professional skills through engaging in appropriate professional training and experience.
• Competent computer skills with software applications to include Microsoft Word, Excel.

Experience

Licenses / Certifications