Outpatient Pharmacy Manager

Key Responsibilities and Duties:

• Supervises and directs the staff to provide professional, safe and timely pharmaceutical services to the patients.
• Develops, coordinates, implements and ensures compliance with all Fakeeh Care and pharmacy services policies and procedures and ensures compliance of staff with accreditations standards.
• Schedules staff as required to be sure of the smooth of work especially during peak hours.
• Evaluates, develops and implements at all times best practice recommendations related to medication safety.
• Ensures that medication verification and medication dispensing in outpatient pharmacy meets set time frames.
• Conducts periodic performance evaluation of the outpatient pharmacy staff and gives the staff constructive feedback.
• Reports the nearly expired medicines (within 6 months) to medical stockroom, ensures return when applicable and subtracts from the inventory.
• Trouble shoots variations and problems that could arise from day to day work.
• Reviews on monthly basis outpatient pharmacy indicators and addresses variations by developing performance improvement projects.
• Ensures that inventory of narcotic and controlled drugs is done every shift and re-checked.
• Ensures that pharmacists do the inventory of medicines and re-checks the inventory.
• Works on self-development by enrolling in continuous education program regarding medication management practices, high risk medications, medication errors and others.
• Evaluates, develops and implements best practice recommendations related to medication safety.
• Provides training and detailed orientation for newly hired staff.
• Promotes, encourages and assists pharmacy personnel in their self-development.
• Outpatient Pharmacy Automation related functions if applicable:

1. Understand clinical, technical, and business workflows to achieve planned outcomes of the smart solution.
2. Oversee clinical management of the Robotic Solution, such as determining override standards, implementing Clinical Data Categories and developing policies and procedures.
3. Assimilates information from variety of sources, able to analyze data and make recommendations and executes a course of action.
4. Design quality assurance and process improvement studies to monitor and utilize the Robotic Solution.
5. Develop training checklists and competency for pharmacy staff.
6. Researches and trends information from reports or data files from multiple divisions and service centers.
7. Manages all requests for Robotic Solution design or drug dictionary changes to the enterprise system standards and strategy.
8. Review interface design and ongoing activity.
9. Participate in policy and procedure development and review.
10. Redesign and monitor workflow pertaining to Robotic Solution activities, including override activities.
11. Manage the Robotic Solution formulary for new medications.
12. Assist in resolving Robotic Solution issues as a member of a multidisciplinary team.
13. Manage the Robotic Solution user database.
14. Assures appropriate testing of all integrated applications.
15. Provides supports to Pharmacy staff and all other stakeholders to increase adoption, improve and enhance Pharmacy information solutions for high quality safe patient care, education and research.

• Ensures prompt and timely calling of patients to dispensing windows and aims at reducing patients waiting time to the minimum possible.
• Follows all medication safe procedures when dispensing medications.
• Enters on OVR any encountered medication error or ADR.
• Attends continuing education programs to maintain expertise in Pharmacy and required licensure.
• Ensures Enrollment in continuous education program regarding medication management practices, high-risk me