Outlets Manager
Role Overview
The Outlets Manager joins the Food & Beverage team at Holiday Inn Riyadh Rose Yard.
The role manages hotel food and beverage outlets, guest service, operational efficiency, and financial performance.
Key Skills for This Role
Full Job Posting
Role overview
The Outlets Manager joins the Food & Beverage team at Holiday Inn Riyadh Rose Yard.
The role manages hotel food and beverage outlets, guest service, operational efficiency, and financial performance.
Outlet operations and service
- Manage daily outlet operations and maintain Holiday Inn and IHG brand standards, hygiene requirements, and operating procedures.
- Monitor food and beverage quality, service standards, and cleanliness with Culinary and Stewarding teams.
- Oversee opening and closing, cash handling, inventory control, and daily checklists.
- Respond to guest feedback, complaints, and special requests and provide service recovery.
Financial and team leadership
- Monitor sales, productivity, and profitability; implement upselling and revenue initiatives.
- Control operating expenses, labor costs, food and beverage costs, and inventory.
- Prepare reports, sales summaries, forecasts, and performance analysis for the Director of Food & Beverage.
- Lead, coach, and develop outlet supervisors and colleagues; conduct briefings, reviews, and on-the-job training.
- Schedule staffing based on business levels while maintaining productivity and service quality.
Compliance and coordination
- Ensure compliance with HACCP, food safety regulations, health and safety requirements, and hotel policies.
- Coordinate with Sales, Front Office, Housekeeping, Engineering, and Kitchen teams on promotions, group functions, VIP guests, and special events.
- Monitor guest satisfaction scores and implement action plans to improve the dining experience.
- Perform other duties assigned by the Director of Food & Beverage.
Qualifications and experience
- Diploma or bachelor's degree in Hospitality Management, Food & Beverage Management, or a related field.
- 4–6 years of Food & Beverage experience, including at least 2 years in a supervisory or managerial role; 4- or 5-star hotel experience is preferred.
- Strong knowledge of restaurant operations, HACCP food safety standards, and guest service excellence.
- Leadership, coaching, team management, financial awareness, and budget, cost, and revenue management experience.
- Proficiency in POS systems and Microsoft Office; strong communication, organizational, and problem-solving skills.
- Good command of English; Arabic is an advantage.
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