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Outlet Supervisor - View 180

Anantara Hotels, Resorts & Spas
Dubai, UAE
Full-time
Mid
Onsite
Discovered 3 weeks ago

Full Job Posting

Key Responsibilities

  • Supervise daily outlet operations and ensure smooth and efficient service.
  • Lead, motivate, and support team members to deliver exceptional guest experiences.
  • Ensure service standards, SOPs, and Food & Beverage procedures are consistently followed.
  • Conduct shift briefings and ensure proper communication and handover between shifts.
  • Monitor service quality and ensure the outlet is properly prepared and maintained at all times.
  • Engage with guests, anticipate their needs, and handle feedback or complaints professionally.
  • Support the Outlet Manager in achieving revenue targets and controlling operational costs.
  • Encourage upselling and ensure team members have strong knowledge of menus, promotions, and products.
  • Monitor stock levels, requisitions, and proper handling of Food & Beverage products.
  • Ensure accurate billing, cash handling, and POS procedures.
  • Assist with team scheduling, training, coaching, and development.
  • Ensure compliance with food safety, hygiene, health and safety, and hotel standards.
  • Coordinate effectively with Kitchen, Stewarding, and other departments to ensure seamless operations.
  • Assist with opening and closing procedures and complete required operational reports.
  • Perform any other duties assigned by the Outlet Manager or Food & Beverage Management.

Qualifications

  • Diploma or degree in Hospitality Management, Food & Beverage, or a related field is preferred.
  • Previous experience in Food & Beverage operations, preferably within a hotel or upscale restaurant environment.
  • Previous supervisory or team-leading experience is preferred.
  • Strong leadership, communication, and interpersonal skills.
  • Excellent guest-service and problem-solving abilities.
  • Good knowledge of Food & Beverage service standards and operations.
  • Good command of written and spoken English; additional languages are an advantage.
  • Knowledge of POS systems is preferred.
  • Ability to work effectively in a fast-paced environment.
  • Flexible to work shifts, weekends, and public holidays.
  • If you are passionate about hospitality, enjoy leading a team, and take pride in delivering memorable guest experiences, we would love to hear from you.
  • Join NH Collection Dubai The Palm and Feel the Extraordinary.
  • Not the right fit? Set up email alerts as new job postings become available that meet your interest!

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