Outlet Incharge – Automotive Service (Tires, Batteries, Lubricants, Wheel Alignment & Car Wash)

Role Description

Key ResponsibilitiesOperational Management

• Oversee daily operations of the outlet, ensuring smooth workflow across all service areas (tires, battery, lubrication, wheel alignment, and car wash).
• Ensure all services are delivered efficiently, safely, and in line with company standards.
• Monitor service turnaround times and optimize operational efficiency.

Sales & Business Development

• Drive sales growth by upselling products and services (tires, batteries, lubricants, alignment packages, etc.).
• Achieve outlet sales targets and KPIs set by management.
• Identify local business opportunities (fleet customers, corporate accounts, walk‑ins).
• Implement promotional campaigns and seasonal offers.

Customer Service

• Ensure exceptional customer experience and service quality at all times.
• Handle customer inquiries, complaints, and feedback professionally and promptly.
• Build strong relationships with repeat and key customers.

Team Management

• Supervise, train, and motivate technicians, service advisors, and support staff.
• Allocate tasks and monitor staff productivity and performance.
• Ensure adherence to company policies, safety standards, and discipline.

Inventory & Stock Control

• Manage inventory of tires, lubricants, batteries, and consumables.
• Coordinate with warehouse and procurement teams for stock replenishment.
• Conduct regular stock checks and minimize wastage or shrinkage.

Financial & Reporting

• Monitor daily sales, cash handling, and billing accuracy.
• Prepare daily/weekly/monthly reports on sales, operations, and performance.
• Control expenses and ensure profitability of the outlet.

Compliance & Safety

• Ensure compliance with company policies, safety regulations, and quality standards.
• Maintain cleanliness and proper organization of the outlet.
• Ensure equipment (alignment machines, lifts, tools) is properly maintained.

Qualifications & Requirements

• Proven experience (3–6+ years) in automotive service operations or retail outlet management.
• Strong knowledge of:
• Tires and tire services
• Automotive batteries
• Lubricants and oil change services
• Wheel alignment and balancing
• Car wash operations
• Demonstrated skills in:
• Sales and target achievement
• Team leadership and supervision
• Customer service and problem resolution
• Inventory control and reporting
• Proficiency in Microsoft Office and POS/ERP systems.
• Strong communication and interpersonal skills.
• Ability to work under pressure and manage multiple tasks.
• Bachelor’s degree or diploma in Business Administration, Automotive, or related field is preferred.
• Fluency in English is required; Arabic is an advantage.
• Valid Qatar driving license is preferred.

Preferred Attributes

• Experience managing multi-service automotive outlets.
• Strong commercial mindset with focus on revenue growth.
• Knowledge of local automotive market and customer segments in Qatar.
• Pay: QAR3,000.00 - QAR4,000.00 per month

Experience

• automotive service operations or retail outlet management: 4 years (Required)

Language

• English (Required)

Location

• Doha (Required)