Outbound Specialist, UAE

About This Role

Supply Chain

Permanent

Job Description Key Responsibilities

• Outbound Order & Delivery Coordination
• Manage and arrange daily outbound deliveries, ensuring all orders in the system are fully processed and dispatched on time.
• Monitor delivery progress, proactively following up with delivery partners and the 3PL warehouse team.
• Ensure accurate updating and confirmation of delivery status in SAP.
• Resolve delivery issues, delays, and exceptions promptly.
• Return Order & Rejected Delivery Management
• Process and track all return orders and rejected deliveries.
• Ensure all returned goods are physically received and recorded by the warehouse.
• Coordinate with delivery teams to investigate failed deliveries and document reasons.
• 3PL Invoice Validation
• Review and validate monthly invoices from 3PL providers based on the approved rate card.
• Highlight discrepancies and coordinate with 3PL and internal teams to resolve billing issues.
• Maintain accurate records of charges, credits, and reconciliations.
• Customer Communication & Support
• Communicate order and delivery status updates to customers via email or phone.
• Respond to customer inquiries related to delivery timelines, PODs, and returns.
• Ensure high levels of professionalism and timely customer support.
• Documentation & POD (Proof of Delivery) Handling
• Submit PODs to retailers through email or via their designated portals.
• Ensure all delivery documentation is complete, accurate, and properly archived.
• Assist in preparing reports related to delivery performance, returns, and exceptions.

Qualifications Education & Experience

• Diploma or Bachelor's degree in Logistics, Supply Chain, Business Administration, or a related field.
• 3–6 years of experience in logistics, outbound operations, order fulfillment, or similar roles.
• Experience working with 3PLs, delivery partners, or warehouse operations preferred.

Technical Skills

• Proficiency in SAP or other ERP systems (required).
• Strong MS Excel skills (VLOOKUP, filtering, basic formulas).
• Understanding of logistics operations, last-mile delivery, and warehouse workflows.

Key Competencies

• Strong attention to detail and accuracy.
• Excellent communication and coordination skills.
• Ability to multitask and manage operational priorities under tight timelines.
• Problem‑solving mindset with proactive follow‑up.
• Customer‑focused with service excellence orientation.