OTR Supervisor
Skills
About This Role
Description
- Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.
- By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform.
- Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA.
- The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
- Are you ready to champion outstanding customer service, Amazon style?
- Are you up for creating solutions and solving tomorrow’s problems today?
- Then we have an opportunity just for you!
- We’re seeking an OTR Supervisor to join our dynamic Delivery Stations.
- Our teams stow deliveries, pick products, package them up and ship them out: each of these groups have played their part in taking us where we are today.
- In these facilities we’re building the future of customer service, as we work towards becoming Earth’s most customer-centric company.
- This is your chance to make history with us.
- You’ll need to safeguard your team’s safety, promoting Amazon’s Health and Safety standards,
- You’ll lead cross-functional teams, tasked with solving operational problems,
- You’ll uphold Amazon’s high standards of process quality,
- You’ll maintain inventory accuracy,
- You’ll strive to improve and streamline processes,
- You’ll actively share and promote best practices with your colleagues and network
- Key job responsibilities
Core responsibilities
- will include:
- idaily follow up with vendors on on-boarding process;
- facilitate on-boarding process with our external contractor;
- incentive management;
- uniform auditing and inventory;
- daily ops communications with DSP POCs and escalations to the owners, if needed;
- handling DS callouts on day to day topics related to DSP DAs;
- arranging and following up on DAY0 attendance.
- A day in the life
- Lead by example.
- Role model for safe work behaviour’s
- Excellent communication skills (written & verbal).
- Meets or exceeds departmental production KPIs/goals.
- Demonstrated problem solving & analytical skills.
- Willingness to train and learn new skills.
- Coach and mentor others to succeed.
- Able to handle long and short term multiple tasks, whilst working in a high stress, fast paced environment.
- Able to work weekends and provide overtime support (AM & PM).
- Must be willing to work flexible schedules / shift including night shift.
Basic Qualifications
- Experience with planning, performance metrics, and process improvement
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience managing teams
Preferred Qualifications
- Experience in logistics
- Experience with data analysis
- Our inclusive culture empowers Amazonians to deliver the best results for our customers.
- If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
- If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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