OT Coordinator
Skills
About This Role
Overview
- Responsible to collaborate with a multidisciplinary group to compile, communicate, and complete accurate surgical listing information in a timely manner which includes:
- Collecting data to provide information regarding patient information and surgical listing process.
- Transcribing, entering, proofing and editing surgical listing information.
- Transcribing, entering, proofing and editing KPI such as cancellations.
- Maintaining current accurate surgical assignments.
- Providing patient instructions and assessing patient understanding.
- Communicating and coordinating surgical listing information.
- Monitoring physician privileges for surgical allocations.
Customer’s Care
- The OT Coordinator collaborates with the health care team to support patient activity.
- Treats patient and/or customer service as a top priority.
- Develops supportive relationships with patient/significant others, maintaining a professional role.
- Answers the phone promptly and assists the caller in a courteous manner.
- Relays complete and accurate messages promptly.
- Exercises independent judgment in providing information in compliance with es-tablished institutional policies.
- Demonstrates excellent communication skills.
- Coordinates patient’s hospital arrival time.
- Communicates appropriate hospital arrival time to patient/family verbally and to appropriate department via surgical list.
- Provides patient instruction by utilizing communication techniques and teaching strategies appropriate to the age and abilities of the patient.
- Anticipates patient/family’s informational needs.
- Provides patient information with respect for patient’s privacy, uniqueness, per-sonal preference and cultural/religious beliefs.
- Effectively manages anger, emotion and frustration.
OT Booking
- The OT Coordinator is responsible to provide the institution with accurate surgical listing information and to provide the patients with adequate OT room availability.
- Obtains pertinent patient and surgical information to facilitate care delivery based on individual patient needs (MRN, procedure’s name, time, length, materi-al).
- Organizes surgical list in collaboration with OT Nurse/Anaesthetist Head to ensure availability of equipment, staff and instrumentation.
- Assesses and coordinates with the appropriate department approvals and confirma-tions.
- Follows appropriate format accurately.
- Enters data for pre-scheduled cases for next day surgery on the Hospital Infor-mation System.
- Identifies surgeon absences from Surgeon’s schedule and enters information into the register and computer.
- Prints initial surgical list.
- Proofs the surgical list with strong attention to detail with Nurse manager/ Anaes-thetist Head.
- The booking clerk considers factors related to safety, effectiveness, and cost in the surgical listing process.
- Completes assignments in a timely manner.
- Uses systems available for scheduling procedures.
- Maintains flexibility, sensitivity and good judgment during the listing process.
- Suggests changes for efficiency and provides solutions for problems.
- Maintains an organized system for documents, both electronically and manually.
- Copies, assembles and distributes surgical lists, as directed.
- Assists in routing and distributing incoming mail to appropriate areas.
Quality
- Complies with all policies and proced
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