OSS/Tools Administrator (ManageEngine & AppDynamics)
Skills
About This Role
Overview
We are seeking a skilled OSS / Tools Administrator to manage, maintain, and optimize our enterprise
monitoring and management tools, specifically ManageEngine modules and AppDynamics.
The ideal
candidate will ensure smooth operation, configuration, and administration of these tools to support IT,
network, and application performance monitoring across the organization.
Key Responsibilities
Administer, configure, and maintain ManageEngine modules including:
o Op Manager Plus – Network monitoring and performance management
o End point Central – Endpoint management and patching
o Secured Gateway Server – Secure remote access management
o Event Log Analyzer Central & Managed – Log management, auditing, and compliance
o Site24x7 On-Premise Poller – On-premises monitoring integration
Manage and optimize AppDynamics APM tool for application performance monitoring, including dashboards, alerts, and reporting.
Monitor system health, performance metrics, and alerts to proactively identify and resolve issues.
Collaborate with IT, network, and application teams to configure monitoring, reporting, and
automation workflows.
Maintain user roles, access permissions, and security within the tools.
Perform regular upgrades, patching, and backup/recovery procedures for ManageEngine and
AppDynamics environments.
Generate reports, dashboards, and analytics for senior management and operations teams.
Troubleshoot integration issues with other IT systems and tools.
Provide training and documentation for end-users and IT staff on tool functionalities.
Implement best practices and governance policies for tool usage.
& Qualifications
Bachelor’s degree in Computer Science, Information Technology, or related field.
Proven experience administering ManageEngine modules and AppDynamics.
Strong understanding of network, server, and application monitoring concepts.
Experience
in alerting, threshold configuration, and root cause analysis.
Knowledge of ITIL processes and incident/change management frameworks.
Scripting experience (PowerShell, Python, or Bash) for automation is a plus.
Strong analytical, problem-solving, and communication skills.
Job Type: Full-time
Pay: AED16,000.00 - AED20,000.00 per month
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