Organizational Change Manager

Role overview

Change strategy and adoption

• Develop and maintain an integrated OCM strategy, roadmap, and change plan aligned with AI priorities, milestones, dependencies, and business outcomes.
• Assess organizational readiness and impacts across roles, teams, processes, technology, and ways of working, then define targeted actions.
• Advise sponsors and leaders on workforce implications, resistance, responsible AI, psychological safety, and leadership behaviors.
• Develop communications, engagement strategies, and change narratives explaining transformation objectives, impacts, and expected behaviors.
• Design AI adoption approaches involving role-based learning, manager enablement, champion networks, pilots, and reinforcement.

Measurement and capability building

• Work with departments and stakeholders to make responsible AI requirements actionable for employees and leaders.
• Define adoption, readiness, capability, and value-realization measures; report insights and recommendations for decisions and continuous improvement.
• Develop reusable playbooks, frameworks, templates, toolkits, and knowledge-transfer materials to build OCM capability and sustain AI adoption.

Education and certification

• University degree in Organizational Development, Business Administration, Communications, Human Resources, Behavioural Science, or a related field.
• Recognized OCM methodology certification, such as Prosci ADKAR, CCMP, or an equivalent certification.

Experience and knowledge

• At least five years of recent OCM experience supporting complex enterprise-wide technology, digital, business, or AI transformation initiatives.
• Experience leading the OCM workstream for at least one enterprise AI or Generative AI transformation through multiple phases, including strategy, discovery, pilot, deployment, scaling, and sustained adoption.
• Experience developing OCM strategies, roadmaps, readiness and change impact assessments, and adoption plans for large-scale transformation.
• Experience advising executive sponsors, senior leaders, and multidisciplinary teams on organizational change, workforce impacts, resistance, communications, stakeholder engagement, and adoption.
• Experience establishing adoption and value measures and creating reusable frameworks, playbooks, toolkits, learning assets, and knowledge-transfer materials.
• Knowledge of OCM methodologies and AI/Generative AI adoption impacts on workflows, operating models, workforce capabilities, and ways of working.
• Knowledge of responsible AI, including human oversight, transparency, accountability, privacy, security, output validation, and appropriate use.

Pay

• Pay rate is CAD 100–110 per hour.

Workplace

• Ottawa role requiring 10 on-site days per month.