Organic Social Media Manager & Client Account Manager | Bilingual: Arabic & English

About Renowned Agency

Client Account Management

• Serve as the primary day-to-day contact for assigned clients.
• Build strong relationships with clients through regular communication and strategic guidance.
• Lead client meetings, presentations, monthly reviews, and performance discussions.
• Understand each client’s business objectives, target audience, industry landscape, and growth goals.
• Manage client expectations, timelines, deliverables, and approvals.
• Ensure all client projects are delivered on time and to a high standard.
• Identify opportunities to improve client performance and strengthen long-term partnerships.

Organic Social Media Management

• Develop and oversee organic social media strategies across Instagram, TikTok, LinkedIn, Facebook, YouTube, and other relevant platforms.
• Create monthly content plans and social media calendars aligned with client objectives.
• Work closely with internal creative teams to develop engaging and platform-specific content.
• Ensure content reflects each client’s brand identity, tone of voice, and business goals.
• Stay ahead of platform updates, industry trends, content formats, and algorithm changes.
• Monitor content performance and make strategic recommendations based on data and insights.
• Implement best practices for community growth, audience engagement, and brand positioning.
• Conduct competitor research and audience analysis to identify content opportunities.
• Review content before publication to ensure quality, accuracy, and strategic alignment.
• Provide clear creative briefs and direction to content creators, designers, videographers, and editors.

Reporting & Strategy

• Track key organic social media metrics including reach, engagement, follower growth, profile activity, website traffic, and lead generation.
• Prepare and present monthly performance reports and strategic recommendations.
• Analyse data to identify trends, opportunities, and areas for improvement.
• Contribute to the development of new social media frameworks, processes, and best practices within the agency.

Requirements

• Minimum 5 years of experience within a marketing agency managing client accounts and organic social media campaigns.
• Proven experience managing multiple client accounts simultaneously.
• Strong understanding of Instagram, TikTok, LinkedIn, Facebook, YouTube, and emerging social platforms.
• Excellent communication, presentation, and relationship-building skills.
• Strong understanding of content strategy, audience behaviour, and social media psychology.
• Ability to confidently lead client meetings and present strategic recommendations.
• Experience creating content calendars and managing content production workflows.
• Strong analytical skills with the ability to interpret performance data and turn insights into action.
• Highly organised with excellent project management and time management skills.
• Strong understanding of social media management tools and reporting platforms.
• Proficiency in Microsoft 365 and Google Workspace.
• Experience using AI tools such as ChatGPT and similar platforms to improve efficiency and productivity.
• Ability to work in a fast-paced agency environment while managing multiple deadlines.
• Bachelor’s degree in Marketing, Communications, Business, or a related field is preferred but not essential if relevant experience is demonstrated.

Benefits

• Competitive salary based on experience.
• Performance-based bonuses.
• Career progression opportunities within a growing agency.
• Ongoing professional development and training.
• Collaborative and supportive working environment.
• Generous annual leave allowance.
• Modern office environment in Dubai.

Education

• Bachelor's (Required)

Experience

• Social media management: 5 years (Preferred)