Order Management Specialist

Preferred Qualifications

• Proficiency in using customer management software and other computer systems, including Salesforce. SAP knowledge desired. Proven experience in a customer facing role in the manufacturing industry What You’ll Do—Your Responsibilities: Order Processing: The representative will be responsible for receiving and processing customer orders. They must ensure the accuracy of order information such as item details, quantities, pricing, and delivery information. Customer Service: They will serve as a point of contact for customers regarding order inquiries. They need to provide excellent customer service, answer questions, address concerns, and resolve any issues related to orders in a timely manner. Data Management: The representative should accurately input and update customer and order information in the company's order management system. Compliance: The representative should ensure all order processes comply with company policies and regulations. Problem-solving: They should have the ability to troubleshoot and solve problems that may arise during the order process. Product Knowledge: The representative should have a general understanding of the company's products or services. Documentation: They should maintain proper documentation of all orders, customer interactions, and related transactions. Teamwork: As an Order Management Specialist, they should work effectively in a team setting, coordinating with other departments and team members to ensure customer satisfaction and smooth business operations. This position does not support immigration sponsorship. The range for this position is $47,058.00 - $64,706.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. A job that shapes a life. Corning offers you the total package. Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one. Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win. As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service. Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family. Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions. We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status. Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at [email protected] .