Order Management Analyst

Career listing

Purpose of Job
Responsibility for the overall allocation of stock to customers and Garmin offices orders within the EMEA area. This will include allocating stockand re-dating orders, to allow the orders to ship. This position is crucial to the business and will require good communication and work instruction to and from the Garmin Sales Managers and customers.

Full Job Spec PDF Download (https://res.garmin.com/www/careers/en-GB/Order_Management_Analyst.pdf)

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Full job description

Garmin (HR 2025)
Job Description
Job Title: Order Management analyst
Reporting to: Order Management Manager
Direct Reports: None
Division: Operations
Purpose of Job
Responsibility for the overall allocation of stock to customers and Garmin offices
orders within the EMEA area. This will include allocating stock and re-dating orders,
to allow the orders to ship. This position is crucial to the business and will require
good communication and work instruction to and from the Garmin Sales Managers
and customers.
Key Duties and Responsibilities
Running a daily stock allocation process spreadsheet for Garmin facilities.
Liaising with Garmin sales managers and Garmin offices associates regarding their
allocation of stock for their customers.
Allocating stock to customers & Garmin offices orders within EMEA, splitting any
lines of orders, re-dating orders and releasing to warehouse for shipping.
Liaise with planning department on any new launch products and any other special
requirements of stock allocation.
Running a daily exception report for Garmin facilities and analysing what available
stock quantities we have and allocating to open orders accordingly.
Working with planning department regarding applying holds to products with
constraints.
Proactively analysing customers’ open orders against their shipping days & stock.
Good working knowledge of Excel.
Carry out any other work as detailed by the Order Management Manager.
Support other team members as and when required.
Effective support and help to other departments within Garmin when required.
Department Specific Responsibilities
Allocating stock to customers & Garmin offices within EMEA.
Liaising with Garmin sales managers and Garmin associates regarding stock
allocation for their customers.

Garmin (HR 2025)
Technical Requirements
Computer literate, Oracle Experience, Experience in Microsoft office (Excel, Word,
Outlook)
Department Specific Technical Requirements
Accuracy - attention to detail.
Computer Literate
Knowledge in Microsoft Office
Education and Experience
Educated to GCSE/A Level Standard
Experience in Data entry
Experience in Customer Service
Experience in communicating via Telephone/Email/Teams.
Skills
Competency Level Descriptor
WORKING WITH DATA & INFORMATION
Gathering & analysing information
3 Gathers and maintains information
Identifies and uses appropriate sources of
information.
Accurately identifies the type and form of
information required.
Obtains relevant information and maintains it in
appropriate formats
Decision making 3 Day to day decisions
Follows pre-set procedures where required.
Obtains and uses necessary information to make
decisions
Regularly reviews and agrees scope of decision
making for their role
Refers decision to others when appropriate.
WORKING WITH PEOPLE
Managing relationships & Networking
2 Maintains relationships
Develops good relationships with colleagues and
maintains them.
Teamworking, Coaching & Guiding 2 Is a team member
Participates with colleagues in a team
Listens and takes account of other team members
views
Communicating, Influencing & Networking 2 Projects a positive image
Presents oral and written communication succinctly
and with regard to its impact on the recipient.
Presents self in a manner appropriate to the
situation.
Refers positively to the organisation, its people and
its services
ACHIEVING RESULTS
Planning & organising 3
Prioritises day to day workload
Develops daily work plans from job objectives
Accurately priorities key tasks
Avoids negative impact of own actions on others.
2 Completes day to day workload as required
Carries out day to day workload as required
Advises supervisor of potential problems
and asks for guidance where necessary
Objective setting 2 Agrees objectives
Agrees objectives set by supervisor
Highlights any potential obstacles in achieving
objectives

Garmin (HR 2025)
DEVELOPING THE BUSINESS
Generating & building on new ideas
2 Is open to the generation of ideas
Communicates suggestions for improvements to
supervisor
Actively considers ideas presented by others
Personal development 2 Develops skills
Develops skills to meet requirements of the role
Accepts feedback constructively and takes action
to improve skills
CORPORATE COMPETENCIES
Customer Focused
3 Exceeds customer requirements
Exceeds customer requirements by ensuring that
their needs are met in a timely manner
Identifies unfulfilled customer requirements and
refers them upwards as required
Innovative 2 Actions existing solutions
Action existing solutions as appropriate
Highlights additional customer requirements
Flexible 2 Is flexible with colleagues and customers
Identifies and applies solutions to meet the needs
of the business
Co-operative 2 Co-operates with colleagues
Works co-operatively with colleagues within the
department
Integrity 2 towards individual customers
Ensures that the interests of both the company and
the customers are met
Ensures that the company is represented to
customers and suppliers in an ethical manner
Signed ...................................... Signed ......................................
(Employee) (Manager)
Dated ......................................