Oracle Cloud Harbor Functional Application Engineer - Department of Public Works (Systems Analyst)

Position Description

Examples of Duties and Knowledge, Skills and Abilities

• Responsibility / Duties
• Provides timely technical support to end-users for Oracle Cloud ERP/Fusion applications.
• Diagnose, troubleshoot, and resolve issues related to DPW capital project processes using Oracle Unifier, eBuilder, as well as Finance, Purchasing, and Budget modules.
• Collaborate with business users to understand their requirements and assist in finding solutions.
• Assist with the configuration, testing, and deployment of Oracle Unifier enhancements, eBuilder interfaces with Oracle Fusion, and Oracle Cloud ERP/Fusion updates under guidance.
• Develop and maintain basic documentation for support procedures and common issues.
• Monitor system performance and report on areas for improvement.
• Participate in testing and validation of new features and functionalities.
• Work closely with other IT teams and Oracle support to escalate and resolve complex issues.
• Provide basic training and guidance to end-users on Oracle Cloud ERP/Fusion functionalities.
• Performs related work as required.
• Some experience as an Oracle Cloud ERP/Fusion Support Specialist or similar role.
• Deep understanding of Oracle Unifier, eBuilder and Oracle Cloud ERP/Fusion modules.
• Understanding of DPW capital project workflows, financial processes, procurement, and budgeting principles within an ERP and Unifier context.
• Good customer service skills with a willingness to build positive relationships with users.
• Ability to diagnose and resolve common technical issues.
• Experience with incident management and ticketing systems.
• Good analytical, problem-solving, and communication skills.
• Ability to work independently and as part of a team.
• Oracle Cloud ERP/Fusion certifications are a plus.

Minimum Qualifications

• Graduation from an accredited four-year college or university with major coursework in mathematics, public or business administration, or a related field, including or supplemented by specialized training in database administration, electronic data processing, programming, GIS engineering, or computer science; and six (6) or more years of experience in electronic data processing systems analysis and design.
• Note: The graduation from an accredited four-year college or university with major coursework in mathematics, public or business administration, or a related field may be substituted on a year-for-year basis with up to four (4) years of experience in Oracle Cloud ERP support; this is in addition to the six (6) or more years of experience in electronic data processing systems analysis and design. Candidates must still have specialized training in database administration, electronic data processing, programming, GIS engineering, or computer science.
• Note: Related bachelor's degrees include Computer Science, Information Technology, and similar information technology degrees.
• Note: This position requires a background check.
• Note: The County does not pay for relocation expenses.
• Note: Position is a hybrid position with at least 2 days in the office in Annapolis, Maryland.

Supplemental Qualifications

• Preference will be given to candidates with the following:
• At least one year of work experience with Oracle BI Publisher reports and FRS (Financial Reporting Studio).
• Work experience with Oracle Integration Cloud (OIC) or other integration tools.
• Basic knowledge of SQL and Oracle database concepts.
• Familiarity with Capital Budget Projects in a Government or Public Works Setting
• Familiarity with eBuilder and the Oracle Unifier modules
• At least one year of work experience with sustaining an organization's settings for an ERP Cloud implementation
• Prior work experience with Public Works, Transportation, or similar government agency or sub-unit
• Prior work experience with capital project workflows, financial processes, procurement, and budgeting principles within an ERP and Unifier context.
• Local, County, and State IT work experience preferred

Benefits

• Medical/Health Insurance Plans BlueChoice Advantage EPO BlueChoice Advantage PPO
• BlueChoice Advantage EPO
• BlueChoice Advantage PPO
• Dental Insurance CIGNA Dental PPO (Buy-Up) CIGNA Dental PPO (CORE) CIGNA Dental HMO (DHMO)
• CIGNA Dental PPO (Buy-Up)
• CIGNA Dental PPO (CORE)
• CIGNA Dental HMO (DHMO)
• Vision Insurance EyeMed
• EyeMed
• Employee Life Insurance Term insurance of up to 2 times salary ($100,000 maximum) for employees at no cost. Ability to purchase Supplemental & Dependent Life Insurance
• Term insurance of up to 2 times salary ($100,000 maximum) for employees at no cost.
• Ability to purchase Supplemental & Dependent Life Insurance
• Disability Income Insurance
• Pension Plan Normal retirement after 30 years of service or Age 60 and 10 years of service or election to enroll in the Employees Retirement Savings Plan.
• Normal retirement after 30 years of service or Age 60 and 10 years of service or election to enroll in the Employees Retirement Savings Plan.
• Deferred Compensation Section 457 Plan
• Direct Deposit
• Credit Union
• Holidays Twelve days provided per year, thirteen in general election year
• Twelve days provided per year, thirteen in general election year
• Annual Leave Less than 3 years - 13 days 3 to less than 15 years - 20 days 15 years or more - 26 days
• Less than 3 years - 13 days
• 3 to less than 15 years - 20 days
• 15 years or more - 26 days
• Disability Leave Accrual at a rate of 15 days a year
• Accrual at a rate of 15 days a year
• Personal Leave Day, 5 per calendar year
• Leave Sharing
• Employee Assistance Program Free, confidential counseling for employee and family members 4X per year per problem per family member; also counseling on legal and financial issues; assistance in locating childcare and elder care
• Free, confidential counseling for employee and family members 4X per year per problem per family member; also counseling on legal and financial issues; assistance in locating childcare and elder care
• Flexible Spending Accounts Dependent Care Reimbursement Health Care Reimbursement
• Dependent Care Reimbursement
• Health Care Reimbursement
• Voluntary Benefits Provides you an opportunity to enroll in any or all of the benefits listed below with the convenience of payroll deduction Universal Life Insurance with Long Term Care Rider United Legal Benefits
• Provides you an opportunity to enroll in any or all of the benefits listed below with the convenience of payroll deduction
• Universal Life Insurance with Long Term Care Rider
• United Legal Benefits

Supplemental Questions

Agency Information