Optical Sales Advisor - Dubai

Overview

• Trendy, fun and accessible, eyewa (https://eyewa.com) is the Middle East's number one online eyewear store now moving to an omnichannel model.
• We offer the best brands of color contact lenses, corrective contact lenses, sunglasses, and eyeglasses in the region. eyewa is the one stop solution for all your eyewear needs and it is affordable!!
• Our culture is fast-paced and ambitious.
• Our people are our strength and we have a team of diverse, smart thinkers who are encouraged to think creatively and empowered to turn their ideas into actions.
• To support our ambitious growth, we are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking to eyewa and play a part in driving the company forward on its truly exciting journey.
• We are hiring an Optical experience Arabic Speaking Sales Advisor for our Abu Dhabi region.
• This role will report directly to the Store Manager and will own all responsibilities relating to the treatment and care of eyewa customers.
• You will be responsible for:
• Utilize all available store resources to meet or exceed store and individual sales targets and KPI targets.
• ATV - inspiring customers across categories and upselling any product.
• Conversion - showing exceptional brand awareness and welcoming customers at the store entrance.
• UPT - promoting our brand to consumers by inspiring them to purchase more of our products.
• Use the Eyewa GUEST EXPERIENCE to set a standard for customer service, by meeting/exceeding expectations.
• Being well groomed by adhering to Eyewa uniform policies and standards.
• Introducing Eyewa Exclusive In House Brands to customers with confidence by seeking knowledge and sharing with peers.
• Educating your peers on how to improve their customer service behaviors by sharing your own experiences.
• Promoting the brand culture and living the Eyewa Values by continuously demonstrating them and inspiring others to do the same.
• Executing and maintaining the store's VM standard based on the brand's guidelines.
• Complete cash register transactions efficiently, accurately and fast - invoices, refunds and exchanges.
• Maintaining effective customer data management so that brands/stores can build customer loyalty.
• Performing the opening and closing procedures of the store in accordance with established procedures.
• Straighten, arrange, stock and dust off merchandise, maintain shelving areas as directed by management and participate in the designing of displays in windows and on tables.
• Taking delivery of stock and entering the received stock into the system as soon as it arrives.
• Communicating with the Store Manager regarding stock availability and specific store requirements.
• Following the procedures and policies of the brand to minimize stock losses on the sales floor and in the stockroom.
• Conducting and initiating daily stock counts to maintain a balanced inventory report.
• Resolving customer complaints in a timely manner, and coming up with creative solutions for complex problems.
• You will be:
• 2 -3 years experience in a Retail/ Customer Service / Hospitality environment.
• Fluency in English
• Flexibility to work shifts / retail hours
• Ability to execute store operations, focusing on selected functional areas.
• Confident communicator who excels in verbal communication.
• An enthusiastic self-starter with a can-do attitude.
• Being confident in your abilities to take responsibility for the floor in the absence of a supervisor or manager.
• **Have Optical Experience (Must)**
• Someone who is collaborative, productive and is respectful towards fellow team members.
• Passionate about learning and seeking ways to improve on a personal and professional level.