Ops Tech SME, Quick Commerce
Skills
About This Role
Description
- We are looking for an Operations Tech SME to support high-growth, technology-enabled operations.
- In this role, you will act as the bridge between Operations, Product, and Tech teams to ensure smooth launches, stable system workflows, and exceptional customer experience.
- You will troubleshoot system issues, validate operational accuracy, and support process readiness to enable successful day-one performance for new sites or products.
- Key job responsibilities
- Lead operational readiness and support launch activities, ensuring workflows, tools, and processes function as expected.
- Diagnose and troubleshoot system issues by working closely with Tech, Product, and Operations teams.
- Conduct structured testing, validate process accuracy, and identify gaps before launch.
- Support data validation related to operational workflows and customer-facing promises.
- Coordinate with cross-functional partners to resolve defects and ensure readiness for go-live.
- Monitor performance post-launch, escalate issues, and drive timely root-cause resolution.
- Identify recurring patterns, propose long-term fixes, and contribute to continuous improvement initiatives.
- Communicate clearly with stakeholders, providing timely updates, documentation, and status reports.
Basic Qualifications
- Bachelor’s degree in Engineering, Computer Science, Operations, or a related field
- 1–5 years of experience in operations, technical support, or product/tech coordination roles
- Experience troubleshooting system or process issues and driving them to resolution
- Ability to work with data, validate accuracy, and perform basic analysis using Excel or similar tools
- Strong written and verbal communication skills, with the ability to work cross-functionally
- Ability to manage multiple priorities in fast-paced and ambiguous environments
Preferred Qualifications
- Experience supporting technology-enabled operations or launch environments
- Understanding of workflow testing, UAT processes, or structured defect validation
- Ability to analyze root causes, identify patterns, and recommend long-term improvements
- Experience working with product, tech, or last-mile/fulfillment teams
- Strong problem-solving skills with a bias for action and ownership
- Our inclusive culture empowers Amazonians to deliver the best results for our customers.
- If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
- If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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