Ops Senior Admin Assistant

Role overview

Main duties and responsibilities

• Support daily Cell and Gene operations and liaise with Control Tower Coordinators on shipments.
• Monitor, manage, and control shipments using technology and coordinate solutions with logistics providers, branches, and depots.
• Arrange controlled-temperature shippers, LN2 dry shippers, GPS tracking devices, temperature monitors, and trained operatives according to project specifications, COPs, or SOPs.
• Dispatch drivers for collections and deliveries and ensure client documentation meets GDP requirements.
• Support trade compliance for import and export shipments and book airline and integrator shipments using suitable routing.
• Ensure correct handling, storage, labeling, and export preparation of shipments, including meeting airline cut-off times.
• Maintain Maestro shipment data and confirm departure, arrival, customs clearance, and other key milestones.
• Send pre-alerts, perform pre- and post-flight checks, communicate delays or off-loads, and escalate issues to management.

Role requirements

• Follow Cell and Gene project specifications, COPs, SOPs, and GDP documentation requirements.
• Some heavy lifting may be required when labeling and preparing export shipments.

Employment

• The posting describes the employment as permanent.