Operator & Maintenance Trainer
Role Overview
The Operator & Maintenance Trainer is critical to ensuring our customers successfully deploy and maintain their vehicles in the field. You will serve as the technical bridge between engineering, production, and real-world operations, supporting vehicle delivery, hands-on training, and ongoing lifecycle success. As the primary technical interface, you will drive customer confidence and provide feedback that directly influences product performance and reliability.
Key Skills for This Role
Full Job Posting
Location
- Pittsfield, MA
- Pay: $60,000 – $80,000 per year
- Job Type: Full-Time
Schedule
- First Shift / Day Shift (7am – 3:30pm)
Benefits
- Health, Dental, Vision, 401(k), Paid Time Off, Holidays
- About Lenco Armored Vehicles: Lenco Armored Vehicles is a U.S.-based manufacturer of specialized armored vehicles used by law enforcement, military, fire, and rescue agencies worldwide. Our work directly supports first responders operating in high-risk environments. We offer long-term stability, consistent production schedules, and a mission-driven manufacturing environment.
Job Summary
The Operator & Maintenance Trainer is critical to ensuring our customers successfully deploy and maintain their vehicles in the field. You will serve as the technical bridge between engineering, production, and real-world operations, supporting vehicle delivery, hands-on training, and ongoing lifecycle success. As the primary technical interface, you will drive customer confidence and provide feedback that directly influences product performance and reliability.
What You’ll Do
Lead onsite and virtual training sessions for new vehicle orientations, maintenance, and safety.
Serve as the primary technical point of contact for customer support, warranty, and maintenance.
Coordinate with internal teams and vendors to resolve technical issues and facilitate warranty claims.
Maintain regular communication with customers regarding completion updates and delivery timelines.
Track and document customer interactions, service history, and training records in ERP software.
Provide actionable feedback to Engineering and Production teams based on field reliability trends.
Develop and maintain technical training materials, manuals, and maintenance documentation.
What We’re Looking For
Experience in law enforcement, military, or public safety environments.
Ability to simplify technical concepts into effective hands-on training for vehicle operators.
Experience using ERP software to manage customer service records and interaction history.
Knowledge of occupational hazards, safety rules, and technical documentation compliance.
Ability to maintain cooperative working relationships with a diverse global customer base.
Comfortable supporting product integration discussions and cross-departmental collaboration.
High attention to detail regarding vehicle maintenance and safety-critical operations.
Why Work at Lenco
Stable, full-time career with a globally recognized manufacturer
Purpose-driven products that protect first responders and military personnel
Modern facility with investment in new manufacturing technology
Competitive salary and comprehensive benefits package
About Lenco Armored Vehicles
Privately held U.S. manufacturer of armored vehicles for law enforcement, military, fire, and rescue agencies.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Lenco Armored Vehicles
Automotive & Integration Engineer
Pittsfield, USA
Design Engineer
Pittsfield, USA
Welder / Fabricator (1st Shift)
Pittsfield, USA
Automotive Electrician
Pittsfield, USA
Press Brake Operator (1st Shift)
Pittsfield, USA
Quality Control Manager
Pittsfield, USA
Automotive Welder / Fabricator
Pittsfield, USA
Automotive Mechanic
Pittsfield, USA